CloudBolt vs. Mojo Helpdesk

I think it's great for giving any/all users the ability to deploy servers for whatever they want. It's also great for scaling up/down large quantities of servers. It also has some pretty good plugins and "orchestration actions" that you can write for yourself. I don't think it would be best suited if you want to set and forget it. It needs some TLC, and the interface and initial setup [are] not the most user-friendly. So if you're planning on using it for some complex tasks, make sure you have someone dedicated to it, at least for the initial setup. And make sure you have monitoring on it.

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For a small business it is a very good value.

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• Create configuration with Microsoft endpoints.
• Support complex globally distributed multi-domains.
• Create and remove dynamic OU.
• Allows for static text in combination with dynamic content.

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• User friendly- easy to setup and get running.
• Built in reports to improve and measure customer satisfaction.
• Always adding new features to enhance the product for the user.
• Support organization responds quickly to issues and questions.

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• Support could be improved on a >tier 1 level
• Logging could be more descriptive/specific
• Stability of the actual server

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• The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
• Text box section on the rating to have the option to tell why a low rating was given.

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We selected SovLabs Microsoft Active Directory because is one of the best automation tools for Active Directory. The tool offers a lot of features that we use. Good support from the vendor and a good community. I strongly recommend SovLabs Microsoft Active Directory for automation. The tools does a great job.

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Price and customer service.

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• We have invested countless man hours to troubleshooting and being support's QA.
• Most of our teams have saved an invaluable amount of time by being able to automate their deployments.
• After the initial time you spend [understanding] all the nuances, the configuring of groups, permissions, etc., does make administering it easier.

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• Our company’s improved customer support response times and expert service has helped us make money.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info