CloudPATH vs. ConnectWise Cloud Backup

I have recommended it to our other US office locations. My recommendation is based on the benefit of managed enrollment, the ability to have multiple enrollment pathways and the added bonus of having a common platform across all of our corporate sites improving IT support, management and user familiarity with wireless device enrollment while at work.

Incentivized

SkyKick does a great job on migrations to Office 365. Their technicians are very helpful in planning the whole process, and the tool itself is quite reliable and resilient. Their cloud backup works OK but it does not provide the most friendly or fastest recovery. It also sits on the expensive side as they charge separately for Exchange and Onedrive/Sharepoint backups.

Incentivized

• Self-service certificated enrollment process allows authorized users to authenticate and join the network.
• We deploy multiple enrollment paths and scenarios based on the user and the device specifications.

Incentivized

• Customer Interface for Backups
• Migration support team
• Comprehensive backup suite

Incentivized

• Enrollment for some mobile device platforms has been a constant struggle.
• OS platform restriction is only possible via certificated enrollment process.

Incentivized

• Response time and [ease] to get hold of
• Integration with 3rd party apps for billing

Incentivized

We like when a product works and we don't have to look for alternate solutions, add network project change over downtime and retrain staff. Even the limitations (some devices don't enroll well) and recent licensing changes do not precipitate a change in our desire to continue with the product. The cloudpath support has provided clear alternatives for our issues and we are able to keep business going with minimal impact on staff and support

Incentivized

We have had to raise a lot of support tickets during our three years of service. We do get timely support on those tickets and there have only been a few issues which have had an extended troubleshooting time that might have exceeded our expected resolution timeframe.

Incentivized

Responsive, technically capable, and friendly. Ive always had a good experience working with SkyKick su[[ort.

Incentivized

The pricing was better for us and that was our deciding factor in making the decision to go with CloudPATH. We did test both solutions in our pilot environment and while we liked the features of the Cisco solution and deploy other Cisco solutions and products the pricing was a significant factor in our decision process.

Incentivized

For migration purposes, we have chosen SkyKick over and over again. Their tool just works and does a great job with multiple different sources. Their support team is awesome albeit could be somewhat faster sometimes. Regarding cloud backup, it seems like that space is quite commoditized as every vendor offers the same. SkyKick does have some good promotions on migration costs when signing up for cloud backups as well which makes them more competitive than other vendors.

Incentivized

• We have improved auditing of users accessing the network and on what devices.
• We have greater control over access to our network, including the ability to restrict access during non-business hours.

Incentivized

• Profitable migration business
• Profitable backup solution
• Delivers peace of mind to clients and improves our brand as trusted cloud vendor

Incentivized