Clustermarket vs. LabVantage

It is well suited to lab bookings

Probably better suited for true lab users. It is less suited for managing data requests. Most departments in our organization have abandoned allowing customers to enter their own requests because it is too complex and cumbersome.

Incentivized

• They have merged two labs into one for me
• They have added more labs for me as my institution has them locked
• They have told me how i am unable to change bulk access times and have to go into each person to change

• Worked very closely with us on developing the Statement of Work and provided us with a very good roadmap
• Programmers completed the changes and improvements on time.
• The contact for issues that arise on a daily bases is able to work with our people in a very professional basis.

Incentivized

• Visibility on inventory
• Instructor being able to edit equipment added by others
• Maintenance repeat booking being able to edit separate dates

• The currently LIMS system is web based. Unless you have java programmers on staff that can create new 'workflows', you will pay for the enhanced functionality

Incentivized

It is fairly limited for our targeted use which i know is not its main function.

Clustermarket was all that was available to us at the time and I believe there is still nothing more suitable other than Microsoft bookings but I prefer Clustermarket.

We didn’t really have choice to use any other system. We probably would be able to better serve our customers with an issue tracking or help desk system.

Incentivized

• Combines all our labs for ease
• Simplifies booking

• The system has freed up chemists' time and effectively helped us to grow 12% per year over the past 3 years without adding a chemist FTE

Incentivized