CM Mobile Service Cloud vs. Directly
CM Mobile Service Cloud vs. Directly
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 CM Mobile Service Cloud | N/A | A mobile customer service software that lets organizations interact with customers through their preferred channels via one omnichannel inbox. The solution unifies conversation channels into an omni-channel inbox for live customer service agents, or can automate conversations with a chatbot. | N/A | |
 Directly | N/A | Directly’s crowd platform harnesses thousands of independent experts and AI technology to automate common customer questions and deliver customer service that consumers love. The vendor states companies like Airbnb, Microsoft, and Samsung partner with Directly to improve the customer experience, boosting CSAT by 20% while reducing contact center volume and saving millions per year. Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True… | N/A |
| CM Mobile Service Cloud | Directly | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| CM Mobile Service Cloud | Directly |
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| CM Mobile Service Cloud | Directly | |
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| Small Businesses |  Front Score 9.1 out of 10 | Front Score 9.1 out of 10 |
| Medium-sized Companies |  Quadient Inspire Score 9.3 out of 10 | Quadient Inspire Score 9.3 out of 10 |
| Enterprises | Quadient Inspire Score 9.3 out of 10 | Quadient Inspire Score 9.3 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |
| CM Mobile Service Cloud | Directly | |
|---|---|---|
| Likelihood to Recommend | - (0 ratings) | 7.0 (1 ratings) |
| CM Mobile Service Cloud | Directly | |
|---|---|---|
| Likelihood to Recommend |  CM.com No answers on this topic | Directly Software, Inc.
 Abhay Ranjan Founder |
| Pros | CM.com No answers on this topic | Directly Software, Inc.
Abhay Ranjan Founder |
| Cons | CM.com No answers on this topic | Directly Software, Inc.
Abhay Ranjan Founder |
| Alternatives Considered | CM.com No answers on this topic | Directly Software, Inc.
Abhay Ranjan Founder |
| Return on Investment | CM.com No answers on this topic | Directly Software, Inc.
Abhay Ranjan Founder |
| ScreenShots |