CMDBuild vs. iTop

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CMDBuild
Score 0.0 out of 10
N/A
N/A
$0.01
one-time fee
iTop
Score 9.6 out of 10
N/A
Combodo is an editor of ITSM open source solutions headquartered in France. In addition to advising and assisting companies in ITIL to improve their services and better control their information system, they offer iTop, their flagship open source ITSM software solution.
$0
per year
Pricing
CMDBuildiTop
Editions & Modules
Basic
$0.01
one-time fee
No answers on this topic
Offerings
Pricing Offerings
CMDBuildiTop
Free Trial
YesNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
CMDBuildiTop
Features
CMDBuildiTop
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
CMDBuild
-
Ratings
iTop
9.6
2 Ratings
15% above category average
Organize and prioritize service tickets00 Ratings9.62 Ratings
Expert directory00 Ratings9.62 Ratings
Service restoration00 Ratings9.62 Ratings
Self-service tools00 Ratings9.62 Ratings
Subscription-based notifications00 Ratings9.62 Ratings
ITSM collaboration and documentation00 Ratings9.62 Ratings
ITSM reports and dashboards00 Ratings9.62 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
CMDBuild
-
Ratings
iTop
9.0
2 Ratings
9% above category average
Configuration mangement00 Ratings9.12 Ratings
Asset management dashboard00 Ratings8.72 Ratings
Policy and contract enforcement00 Ratings9.12 Ratings
Change management
Comparison of Change management features of Product A and Product B
CMDBuild
-
Ratings
iTop
10.0
2 Ratings
15% above category average
Change requests repository00 Ratings10.02 Ratings
Change calendar00 Ratings10.02 Ratings
Service-level management00 Ratings10.02 Ratings
Best Alternatives
CMDBuildiTop
Small Businesses
Atera
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Agiloft Service Desk (discontinued)
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Score 9.0 out of 10
Medium-sized Companies
KACE Systems Management Appliance
KACE Systems Management Appliance
Score 8.4 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Enterprises
KACE Systems Management Appliance
KACE Systems Management Appliance
Score 8.4 out of 10
ManageEngine ServiceDesk Plus
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Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CMDBuildiTop
Likelihood to Recommend
-
(0 ratings)
9.6
(2 ratings)
User Testimonials
CMDBuildiTop
Likelihood to Recommend
Tecnoteca
No answers on this topic
Combodo
It is always at the heart of operational activities for the service center strives to establish a single repository shared by all teams that allow you to define offerings that can fit each customer. Has satellites that have the capacity to synchronize central control with [the] remote customer to provide them with solutions linked with your operations.
Read full review
Pros
Tecnoteca
No answers on this topic
Combodo
  • Open source
  • Issue Tracking
  • Integrations
Read full review
Cons
Tecnoteca
No answers on this topic
Combodo
  • CSV import tools for any data.
  • Data synchronization.
  • Graphical impact analysis.
Read full review
Alternatives Considered
Tecnoteca
No answers on this topic
Combodo
You can not beat [Combodo iTop] community edition in terms of features. It is a great piece of software that has its place for any company that needs to get a helpdesk up and a budget is a big concern.
Read full review
Return on Investment
Tecnoteca
No answers on this topic
Combodo
  • Has tickets that report requests and bugs .
  • Has documentation that covers official extensions.
  • Customizable CMDB.
  • Guidelines.
Read full review
ScreenShots

iTop Screenshots

Screenshot of Impact analysisScreenshot of Designer data modelScreenshot of Designer lifcycleScreenshot of LoginscreenScreenshot of Screenshot of Themes