CMDBuild vs. iTop

CMDBuild

CMDBuild

0 Reviews and Ratings

iTop

iTop

2 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
CMDBuild	Score 0.0 out of 10	N/A	N/A	$0.01 one-time fee
iTop	Score 9.6 out of 10	N/A	Combodo is an editor of ITSM open source solutions headquartered in France. In addition to advising and assisting companies in ITIL to improve their services and better control their information system, they offer iTop, their flagship open source ITSM software solution.	$0 per year

Pricing

CMDBuild

iTop

Editions & Modules

Basic: $0.01
one-time fee

No answers on this topic

Offerings

Pricing Offerings
CMDBuild	iTop
Free Trial
Yes	No
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	Yes

Entry-level Setup Fee

No setup fee

Optional

Additional Details

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More Pricing Information

Community Pulse
	CMDBuild	iTop

Features

CMDBuild

iTop

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	CMDBuild - Ratings	iTop 9.6 2 Ratings 15% above category average
Organize and prioritize service tickets	00 Ratings	9.62 Ratings
Expert directory	00 Ratings	9.62 Ratings
Service restoration	00 Ratings	9.62 Ratings
Self-service tools	00 Ratings	9.62 Ratings
Subscription-based notifications	00 Ratings	9.62 Ratings
ITSM collaboration and documentation	00 Ratings	9.62 Ratings
ITSM reports and dashboards	00 Ratings	9.62 Ratings

ITSM asset management

Comparison of ITSM asset management features of Product A and Product B
	CMDBuild - Ratings	iTop 9.0 2 Ratings 9% above category average
Configuration mangement	00 Ratings	9.12 Ratings
Asset management dashboard	00 Ratings	8.72 Ratings
Policy and contract enforcement	00 Ratings	9.12 Ratings

Change management

Comparison of Change management features of Product A and Product B
	CMDBuild - Ratings	iTop 10.0 2 Ratings 15% above category average
Change requests repository	00 Ratings	10.02 Ratings
Change calendar	00 Ratings	10.02 Ratings
Service-level management	00 Ratings	10.02 Ratings

Best Alternatives
	CMDBuild	iTop
Small Businesses	Atera Score 8.6 out of 10	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Medium-sized Companies	KACE Systems Management Appliance Score 8.4 out of 10	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Enterprises	KACE Systems Management Appliance Score 8.4 out of 10	ManageEngine ServiceDesk Plus Score 9.3 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	CMDBuild	iTop
Likelihood to Recommend	- (0 ratings)	9.6 (2 ratings)

User Testimonials
	CMDBuild	iTop
Likelihood to Recommend	Tecnoteca No answers on this topic	Combodo It is always at the heart of operational activities for the service center strives to establish a single repository shared by all teams that allow you to define offerings that can fit each customer. Has satellites that have the capacity to synchronize central control with [the] remote customer to provide them with solutions linked with your operations. Incentivized Malik Nate Staff Accountant Read full review
Pros	Tecnoteca No answers on this topic	Combodo Open source Issue Tracking Integrations Incentivized Verified User Anonymous Read full review
Cons	Tecnoteca No answers on this topic	Combodo CSV import tools for any data. Data synchronization. Graphical impact analysis. Incentivized Malik Nate Staff Accountant Read full review
Alternatives Considered	Tecnoteca No answers on this topic	Combodo You can not beat [Combodo iTop] community edition in terms of features. It is a great piece of software that has its place for any company that needs to get a helpdesk up and a budget is a big concern. Incentivized Verified User Anonymous Read full review
Return on Investment	Tecnoteca No answers on this topic	Combodo Has tickets that report requests and bugs . Has documentation that covers official extensions. Customizable CMDB. Guidelines. Incentivized Malik Nate Staff Accountant Read full review
ScreenShots		iTop Screenshots