CMNTY Platform vs. ServiceNow Customer Service Management
CMNTY Platform vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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CMNTY Platform | Mid-Size Companies (51-1,000 employees) | CMNTY Platform is an all-in-one solution for building online communities that designed to inspire interaction among people that share an identity or interest. According to the vendor, the platform’s elegant design and countless ways to fuel inspiration amplify the user’s ability to connect with people and truly understand what excites, motivates, and concerns them. In addition to forum and blogging features, CMNTY also comes with a fully featured built-in questionnaire tool, co… | $99 | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
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Editions & Modules |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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CMNTY Platform | ServiceNow Customer Service Management | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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CMNTY Platform | ServiceNow Customer Service Management | |
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Small Businesses | PowerDMS by NEOGOV Score 9.6 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | PowerDMS by NEOGOV Score 9.6 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Discord Score 8.5 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CMNTY Platform | ServiceNow Customer Service Management | |
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Likelihood to Recommend | - (0 ratings) | 7.4 (6 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (1 ratings) |
CMNTY Platform | ServiceNow Customer Service Management | |
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Likelihood to Recommend | CMNTY Corporation No answers on this topic | ServiceNow |
Pros | CMNTY Corporation No answers on this topic | ServiceNow |
Cons | CMNTY Corporation No answers on this topic | ServiceNow |
Usability | CMNTY Corporation No answers on this topic | ServiceNow |
Support Rating | CMNTY Corporation No answers on this topic | ServiceNow |
Alternatives Considered | CMNTY Corporation No answers on this topic | ServiceNow |
Return on Investment | CMNTY Corporation No answers on this topic | ServiceNow |
ScreenShots | CMNTY Platform Screenshots |