Coda vs. Roadmunk

Coda is great to build a place for your users to go to and see information. It is easy to navigate through and the variety of content creation is great. However, it is not always easy to create what you want and there is a lot of playing around and learning. Coda also sometimes misses some functionality which is expected. For example, downloading a list of users that have access to the platform. Being able to send push notifications when a new page has been created etc. Overall it is a good tool to use just be prepared to invest time!

Incentivized

We replaced Trello with Roadmunk for our Roadmapping purposes. For the poor Product Manager and Product Team that is incessantly asked "where is the product roadmap" by Sales and Management, this is the tool for you! Easy, simple, and makes pretty pictures for those constituents. It is less useful for full Requirements documentation. "Ideas" is OK, but too hard to get submissions from non-Roadmunk users, and clunky integration back to the primary road mapping function. Needs an improved editing environment to fully express Reqs using this tool, but it's not that far off!

Incentivized

• Flexibility. It's easy to get started on a small scale, but add more complex organization strategies as needed.
• Integrations. It's simple to ingest data from sources like Zapier for time-saving automations.
• Useful components. View table data across different formats like cards or custom detail views.

Incentivized

• Allows us to easily customize swimlanes based on audience and task
• Provides a visualization of resource load "weight" in a particular swimlane
• Gives us a visual vocabulary to explain our agile process and its impact to customers

Incentivized

• It takes getting used to in terms of how the formulas per column is implemented, in contrast to how we build tables in Excel. For organization/team purchase, it would be worth considering having a training for the core team of users. Right now, we do a lot of self-learning.
• Inability to email charts or image without these objects being hosted on a third party. The community has been great in providing workarounds but it would be much more convenient to be able to have such ability natively.
• APAC Support. I'm based in Malaysia, due to timezone differences, even with a livechat implemented, the support for each step and conversation takes up to 24 hours per response. Having some hours covered in our timezone would greatly improve customer support experience.

Incentivized

• The fact that you have to add a date to everything; dates stick to people’s minds.
• Connecting bars to milestones; unclear which to use when.
• Collaboration isn’t great; can’t track changes, add comments, etc.

Incentivized

Coda is definitely something that has been proven to drive positive impact in our organization. We have many divisions that can benefit from this that we have yet to explore. It would definitely be worth renewing.

Incentivized

Coda can seem either really useful or really useless. The extremes of both ends is driven by what our own understanding of what we want to implement. If we lack this understanding, it will be easy to misunderstand Coda's usability especially in the wrong context.

Incentivized

Some enterprise features were lacking but on an individual basis would be solid.

Incentivized

So far in the past year, we haven't had situations that Coda has gone down for us which is great.

Incentivized

We haven't done any integrations - the initial part of our experience we found that for docs with complex formulas, the page tends to load slowly but in recent months, Coda has improved and optimized the loading times in general and we generally don't find any problems in terms of speed anymore.

Incentivized

Mainly due to timezone differences. I think Coda's support in general is well implemented and executed. They know their stuff and are helpful. But since I'm not in the same timezone, solution rates are slower for me, and that's not something I prefer. I work in customer service, too, and more often than not, time is important. Shortening the solution time would be a much greater experience.

Incentivized

We never really had to go back to Roadmunk for support, but they do provide a wealth of informative updates that can be consumed at the individual user's own pace.

Incentivized

I'm relatively inexperienced but this experience is meaningful. It would have been nice to have some guidance from Coda so that we understood more on Coda's purpose and potential.

Incentivized

While all of the products listed have great features and platforms, there was always one thing missing from them that I would need to get from another application. Coda was the first one we used that really combined some of the best parts of those products and allowed us to use it in one place. I also appreciate the flexibility of creating your own framework and workflow, unlike in other tools where you have to follow how they capture data and organize projects.

Incentivized

We've used Google Calendar, Microsoft Office products, Trello, and others. Roadmunk seems to combine the best of all of those, and then offers a little more.

Incentivized

I think scalability is definitely good here since it's based on number of doc makers. Implementation into each dept becomes simpler. That being said, due to the nature of our work, we find it easier that we have a "super user" and then a team of other doc makers. This would make the doc creation and management more efficient.

Incentivized

• Increased insight for all stakeholders involved--both in terms of overview and details
• Better grip on issues and escalations--reduced friction, confusion, and higher clarity on status, next actions, and ownership.
• Reduced time required by those who need to maintain all information. Record (a detail) once and use multiple times.

Incentivized

• Def saves us HOURS per quarter probably 50 man-hours per year re: automated visualizations vs. yoga poses trying to use Excel, JIRA, PowerPoint, Visio, etc.

Incentivized