Cofense PhishMe vs. Hook Security

Cofense PhishMe is an excellent solution for scenarios where it will be sold as a managed service. I believe that PhishMe is too expensive for many clients and instead would benefit from the economies of scale where an MSSP sells it as part of a whole service, which offers the analysts and reporting included. PhishMe is excellent for training and awareness of Phishing, but shouldn't replace mandatory training for new joiners or yearly refreshers, it should only be used as an additional training option.

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Hooks has allowed us to be a bit more agile in our training and testing with phishing scams. Hooks reports allow us to identify people who we need more help to identifying phishing emails. By implementing the the monthly phishing campaigns, we can then provide specific training for individual facing issues in particular areas

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• It gives clear-cut segregation of different parts of an email, header, text and HTML body, URL, attachments, HTML preview and some analytical insight like "similar reports." This distinctive approach actually helps reduce data overload during an analysis.
• The URLs captured here pass through an automatic reputation check [in our case VirusTotal] and add a tag of the reputation. If it is a well-known bad URL the tag helps us take the decision fast.
• For creating automation rules on the reported emails the "Recipes" section is really helpful. We can create easy recipes [or rules ] to handle a huge flow of reports and also we can create more sophisticated rules depending on the Cyber intelligence feed to catch the really bad currently less known attack attempts by malicious emails.
• The "Threat Indicators" section is also useful to use as a threat intelligence source to check the URLs for their maliciousness.

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• Hooks make it easy to generate the reports and gives a through breakdown of campaign details.
• Users are become more aware of potential threats and avoid them.
• It integrated easily with O365 deployment.

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• Completely switching to the new UI - Most is redesigned, but some old elements remain
• Ability to spoof known brands - limited in scope now and you are not allowed to use fully "convincing" campaigns that we are seeing in the wild
• Ability to own and manage own domains - right now adding a new company domain requires a ticket, allow us to add/verify ourselves

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• It would be nice to be able to customize templates even more and brand them.
• Automatic course enrollment for new employees should be simplified.
• Interface could be more streamlined.

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Its built with UX in mind and is aimed at non-tech people, to ensure that almost everyone can run the campaign. But if we go deeper - sometimes you will need an HTML editor or support in order to figure out some advanced edits you might want to add in your scenarios.

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I have not had to use their support for pretty much anything. The software works well, and is very intuitive. I would imagine their support would be rather basic as there is not too much that can go wrong with a report phishing button, and if it were I would probably consider a different software.

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Independently Invited by TrustRadius

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It's a must, even if you are never going to use the tool. Cofense aims to provide phishing training first and tool second.

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There are some hiccups, but there are meant to be, when you implement something in a large scale enterprise.

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Cofense PhishMe was the first choice for us as the user interface as well as their bundle package with Cofense Triage and Vision has helped the organisation to alleviate the overall security awareness posture. The other vendors did not provide a vast range of phishing scenarios as compared to Cofense PhishMe platform.

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• Recipes in the system are capable of handling almost 2x what an analyst does, which cuts down the efforts [of] an analyst and provides more time for accurate strategies.
• With roughly 90% false positives coming through, the remaining 10% of true positives need as much attention as they can get for the full investigation and analysis.
• 1,500 or more phishing messages can come through in a given week and the amount of time/employees required to review this without a tool like Cofense is surely beyond [the] expected/anticipated budget.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Ease of enrollment for training new users.
• Monthly email campaign to test our users.
• Getting clients to address the fundamentals of cyber security in short and capture behavioral data.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info