Item: Cofense PhishMe
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We are an MSSP for Cofense PhishMe, and offer it as a managed service to our clients. We aim to solve our client's problems of poor phishing awareness and training, by offering this as a service. We run phishing simulations monthly using the platform and use the statistics it provides to create a monthly report to inform our clients about their success with training their users. Our simulations can be simple using the base templates, but we also offer customized scenarios, which use the PhishMe service to customize the details of a template and schedule and deploy the simulation to the client.

Pros and Cons

Customisation
Detailed whitelisting instructions
Flexible scheduling options
Good customer support
Detailed and accurate statistics

Cofense PhishMe could recommend current trends as templates
There could be options to have multiple clients on one accounting for a basic shared service for clients who want a cheaper option
A clearer dashboard that displays the statistics per scenario, and gives numbers of clicks/reports as well as the percentage, as the clients often want numbers as well as percentages

Most Important Features

Scheduling simulations for the future
Statistics provided in the menu for each scenario
Customisable scenario templates
Real-world templates, based on actual successful phishing emails

Return on Investment

Cofense PhishMe has aided the sales of our Phishing services, as it provides tangible results of the effectiveness of the training
We have expanded our service, and PhishMe seems to be the most popular option
We have certainly returned out investment for PhishMe

Alternatives Considered

Cofense Triage, Cofense Vision, KnowBe4 Security Awareness Training, KnowBe4 PhishER and KnowBe4 KCM GRC Platform

PhishMe is a market leader in terms of phishing simulation solutions. The customization appears unmatched when compared with competitors and the support we have experienced from Cofense has been excellent. Phish me offers lots of realistic templates which are updated regularly which is far ahead of other solutions. Phish me also provides lots of detailed statistics as well as high-level numbers which are really useful for some clients who want details, and others who only want high-level overviews.

Key Insights

Do you think Cofense PhishMe delivers good value for the price?

Yes

Are you happy with Cofense PhishMe's feature set?

Yes

Did Cofense PhishMe live up to sales and marketing promises?

Yes

Did implementation of Cofense PhishMe go as expected?

I wasn't involved with the implementation phase

Would you buy Cofense PhishMe again?

Yes

Other Software Used

Recorded Future, Cofense Triage, Skillsoft Percipio (Skillport), Cofense Vision

Likelihood to Recommend

Cofense PhishMe is an excellent solution for scenarios where it will be sold as a managed service. I believe that PhishMe is too expensive for many clients and instead would benefit from the economies of scale where an MSSP sells it as part of a whole service, which offers the analysts and reporting included. PhishMe is excellent for training and awareness of Phishing, but shouldn't replace mandatory training for new joiners or yearly refreshers, it should only be used as an additional training option.

Cofense PhishMe from an MSSP view

Overall Satisfaction with Cofense PhishMe