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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Coinbase Wallet

    Score8.7 out of 10
    N/ACoinbase Wallet is presented as an easy and secure crypto wallet with support for over 500 tokens, secure storage (biometric authentication, cloud backup, etc.) and available without a Coinbase account.N/A

    Hiver

    Score9 out of 10
    N/AHiver is a customer service platform that brings together communication channels, apps, and data to improve customer support operations. Hiver enables real-time collaboration across every customer communication channel, offering AI and automation to resolve issues and help teams work faster. Hiver states that over 10,000 teams of all shapes and sizes globally from Flexport to Harvard University, Vacasa, and Epic Games rely on Hiver to deliver support that wins and retains customers for…

    $24

    per month per user

    Pricing
    Coinbase WalletHiver
    Editions & Modules
    No answers on this topic
    Lite
    $24
    per month per user
    Growth
    $34
    per month per user
    Pro
    $59
    per month per user
    Elite
    Contact Sales
    Offerings
    Pricing Offerings
    Coinbase WalletHiver
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—20% discount for annual pricing.
    More Pricing Information
    Features
    Coinbase WalletHiver
    Incident and problem management
    Comparison of Incident and problem management features of Coinbase Wallet and Hiver
    Feature
    Coinbase Wallet
    -
    Ratings
    Hiver
    9.0
    4 Ratings
    9% above category average
    Organize and prioritize service tickets00 Ratings9.04 Ratings
    Ticket creation and submission00 Ratings9.04 Ratings
    Ticket response00 Ratings9.04 Ratings
    Self Help Community
    Comparison of Self Help Community features of Coinbase Wallet and Hiver
    Feature
    Coinbase Wallet
    -
    Ratings
    Hiver
    8.0
    1 Ratings
    0% below category average
    External knowledge base00 Ratings8.01 Ratings
    Internal knowledge base00 Ratings8.01 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Coinbase Wallet and Hiver
    Feature
    Coinbase Wallet
    -
    Ratings
    Hiver
    8.5
    4 Ratings
    6% above category average
    Customer portal00 Ratings8.01 Ratings
    Email support00 Ratings9.04 Ratings
    Best Alternatives
    Coinbase WalletHiver
    Small Businesses
    No answers on this topic
    Help Scout
    Score9.3 out of 10
    Medium-sized Companies
    No answers on this topic
    LiveAgent
    Score8.8 out of 10
    Enterprises
    No answers on this topic
    Front
    Score9.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Coinbase WalletHiver
    Likelihood to Recommend
    10.0
    (1 ratings)
    8.0
    (4 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    4.0
    (1 ratings)
    User Testimonials
    Coinbase WalletHiver
    Likelihood to Recommend
    Coinbase
    If front party donot agree to pay or receive payment on our desired payment gateways because to limited accessiblity on their side then we are accepting crpyto payment also. Coinbase wallets help us to reveice and send crypto access when needed and also privides the storage features. Coinbase gives full access to our funds through then coinbase wallet app and coinbase.com
    Incentivized
    Read full review
    Hiver
    One scenario where Hiver works really well is in a shared support or billing inbox or anywhere multiple team members need access to the same messages. For example, when a customer emails about a billing question, we used to reply and manually loop in the billing team or forward the message. That often caused confusion, especially when someone forgot to “reply all” or responded only to the teammate instead of the customer.Now with Hiver, we just assign the conversation to the billing inbox, and whoever is available can respond. Everyone on the team can see the thread, status, and notes, which avoids duplicated efforts and missed replies. We also used to rely on Google Groups, but it wasn’t clear if someone had already replied, and there was no easy way to collaborate behind the scenes. Hiver completely solved that for us.As for situations where Hiver might be less ideal, I’d say if your team isn’t using Gmail or Google Workspace, then it’s probably not a good fit. It’s really designed for teams that live in Gmail so the team doesn't have to learn a new system. I'm sure some businesses will require a more robust ticketing solution but for our use case, this was a perfect option to improve outcomes, client service, and satisfaction.
    Incentivized
    Read full review
    Pros
    Coinbase
    • 2FA enable secure transaction.
    • Easy to buy and sell.
    • Supports various NFTs, Stablecoins and DEX.
    • Simple and easy to use.
    Incentivized
    Read full review
    Hiver
    • automation through rules
    • tagging emails, anaylics behind them
    • support, chat always responds right away
    Incentivized
    Read full review
    Cons
    Coinbase
    • Bitcoin storage is missing.
    • Hosted wallet.
    • Frequently decline that fund deposit through card.
    Incentivized
    Read full review
    Hiver
    • It could be considered expensive, but ultimately worth every penny for those who use shared inboxes/groups to run their business.
    Incentivized
    Read full review
    Usability
    Coinbase
    No answers on this topic
    Hiver
    Easy to use
    Read full review
    Support Rating
    Coinbase
    No answers on this topic
    Hiver
    Support is there, can be slow at times.
    Read full review
    Alternatives Considered
    Coinbase
    No answers on this topic
    Hiver
    True ticketing solutions are certainly more robust in that you can typically manage social media channels and phones, etc. But, in my opinion, when you don't have a team solely responsible for managing a ticketing system they can be complicated to implement. With HIVER, we're already all accustomed to managing our own G-Suite inbox, so it was simply a matter of teaching the team how to utilize the solution.
    Incentivized
    Read full review
    Return on Investment
    Coinbase
    • Ultimate payment solution of our organization.
    • Coinbase is self-custody type of Crypto wallet so there is little change to get recovered their loss assets.
    Incentivized
    Read full review
    Hiver
    • The ROI on showing how many emails are being received and addressed in a timely manner are great for KPIs
    • the ability to search and ensure emails are not being deleted as an automatic report is sent out the following day saying if any emails were deleted by whom
    • the ability to automate who gets assigned what emails from specific vendors per entity
    Incentivized
    Read full review
    ScreenShots

    Hiver Screenshots

    Screenshot of Hiver in GmailScreenshot of a view of a shared mailboxScreenshot of the collision alerts feature