Great solution to Google Group/Shared Inbox issues
September 03, 2020

Great solution to Google Group/Shared Inbox issues

Megan Shorter | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Hiver

Our organisation uses this to manage our shared inboxes used for both internal (support tickets from staff) and external (customer enquiries). Enquiries can be assigned, so multiple people won't be accidentally working on the same enquiry and in the current COVID environment, it allows us to manage consultants even when they're offsite with the ability to use drafts. It's really improved our workflow, and customer interactions.
  • It's easy to set up, and manage ongoing.
  • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
  • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
  • It could be considered expensive, but ultimately worth every penny for those who use shared inboxes/groups to run their business.
  • Hiver has increased our ability to get back to tickets from customers more quickly.
  • Hiver has helped our customer service rating.
Hiver was the only option we looked at. There didn't appear to be many alternatives in the market.
If you're using groups in gmail and get frustrated by the requirement for someone to be assigning the emails for them to be organised, confused when you even think about figuring out who has commented on a topic or irate when the same topic line used in an email means that unrelated emails crop together and you sometimes miss enquiries - this is for you. Stop using groups, and start using Hiver.

Hiver Feature Ratings

Organize and prioritize service tickets
Ticket creation and submission
Ticket response
Email support