Product ok, but be prepared for whacky price changes (last one 60%+ increase)
June 29, 2022

Product ok, but be prepared for whacky price changes (last one 60%+ increase)

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Hiver

We use Hiver for email management, shared inbox, etc.
  • Shared mailbox
  • Pricing
  • Not changing plans
  • Helped with managing shared inboxes

Do you think Hiver delivers good value for the price?

No

Are you happy with Hiver's feature set?

No

Did Hiver live up to sales and marketing promises?

No

Did implementation of Hiver go as expected?

Yes

Would you buy Hiver again?

No

PROS: Product ok, but be prepared for whacky price changes (last one 60%+ increase) The product is ok, but their release of new features is so slow and not keeping up with the competition. Looking around at alternatives and comparing features, you can see Hiver is lacking in so many areas. NEGATIVES: They constantly change their plans and doing this means huge price changes. I've no problem with SaaS providers tweaking plans here and there and there being the odd price increase to help develop the product, but Hiver does not do this. Hiver changes its plans drastically every so often and forces existing customers onto these new plans. Yes, this of course is their right since it's their product, but how can they justify wild price increases like 62%? No, this isn't fair and leaves existing customers feeling like they would never have signed up if they knew this was going to happen.

Hiver Feature Ratings

Organize and prioritize service tickets
1
Ticket creation and submission
2
Ticket response
2
Email support
3

Hiver Support

Support is there, can be slow at times.

Using Hiver

Easy to use