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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    iTop

    Score9.6 out of 10
    N/ACombodo is an editor of ITSM open source solutions headquartered in France. In addition to advising and assisting companies in ITIL to improve their services and better control their information system, they offer iTop, their flagship open source ITSM software solution.

    $0

    per year

    IBM DevOps Code ClearCase

    Score9.5 out of 10
    N/AAn enterprise-grade configuration management system that provides controlled access to software assets.N/A
    Pricing
    iTopIBM DevOps Code ClearCase
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    iTopIBM DevOps Code ClearCase
    Free Trial
    NoNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Features
    iTopIBM DevOps Code ClearCase
    Incident and problem management
    Comparison of Incident and problem management features of iTop and IBM DevOps Code ClearCase
    Feature
    iTop
    9.6
    2 Ratings
    16% above category average
    IBM DevOps Code ClearCase
    -
    Ratings
    Organize and prioritize service tickets9.62 Ratings00 Ratings
    Expert directory9.62 Ratings00 Ratings
    Service restoration9.62 Ratings00 Ratings
    Self-service tools9.62 Ratings00 Ratings
    Subscription-based notifications9.62 Ratings00 Ratings
    ITSM collaboration and documentation9.62 Ratings00 Ratings
    ITSM reports and dashboards9.62 Ratings00 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of iTop and IBM DevOps Code ClearCase
    Feature
    iTop
    9.0
    2 Ratings
    10% above category average
    IBM DevOps Code ClearCase
    -
    Ratings
    Configuration mangement9.12 Ratings00 Ratings
    Asset management dashboard8.72 Ratings00 Ratings
    Policy and contract enforcement9.12 Ratings00 Ratings
    Change management
    Comparison of Change management features of iTop and IBM DevOps Code ClearCase
    Feature
    iTop
    10.0
    2 Ratings
    17% above category average
    IBM DevOps Code ClearCase
    -
    Ratings
    Change requests repository10.02 Ratings00 Ratings
    Change calendar10.02 Ratings00 Ratings
    Service-level management10.02 Ratings00 Ratings
    Best Alternatives
    iTopIBM DevOps Code ClearCase
    Small Businesses
    Agiloft Service Desk (discontinued)
    Score9 out of 10
    GitHub
    Score9.2 out of 10
    Medium-sized Companies
    ManageEngine ServiceDesk Plus
    Score9.2 out of 10
    Git
    Score10 out of 10
    Enterprises
    Ivanti ITSM
    Score6.4 out of 10
    Perforce P4
    Score7.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    iTopIBM DevOps Code ClearCase
    Likelihood to Recommend
    9.6
    (2 ratings)
    3.3
    (2 ratings)
    User Testimonials
    iTopIBM DevOps Code ClearCase
    Likelihood to Recommend
    Combodo
    It is always at the heart of operational activities for the service center strives to establish a single repository shared by all teams that allow you to define offerings that can fit each customer. Has satellites that have the capacity to synchronize central control with [the] remote customer to provide them with solutions linked with your operations.
    Incentivized
    Read full review
    IBM
    IBM Rational ClearCase might be better suited for a smaller / simpler code base. Larger code bases really slow it down... but then again there are better alternatives out there for source control
    Incentivized
    Read full review
    Pros
    Combodo
    • Open source
    • Issue Tracking
    • Integrations
    Incentivized
    Read full review
    IBM
    • Rational ClearCase is excellent for handling versioning and branching. No other tool I've used has the depth that ClearCase has when it comes to handling complex branching scenarios and identifying where certain versions of particular files are within a particular configuration.
    • Rational ClearCase handles parallel development of many dependent applications really well.
    • The use of ClearCase Views to switch between projects and configurations is extremely convenient as opposed to the local workstation model of the competitors.
    Incentivized
    Read full review
    Cons
    Combodo
    • CSV import tools for any data.
    • Data synchronization.
    • Graphical impact analysis.
    Incentivized
    Read full review
    IBM
    • Extremely buggy.
    • Sometimes the repository gets locked for no reason.
    • Slow.
    Incentivized
    Read full review
    Alternatives Considered
    Combodo
    You can not beat [Combodo iTop] community edition in terms of features. It is a great piece of software that has its place for any company that needs to get a helpdesk up and a budget is a big concern.
    Incentivized
    Read full review
    IBM
    If development is centrallized to one location and your company releases hundreds of customized versions of your software per year, then ClearCase is the best tool for managing the complexity of multiple versions of customized software. If your company has globally distributed development, then I'd recommend Team Foundation Server over ClearCase. If your organization uses Agile Methodologies, then I'd recommend TFS with GIT.
    Incentivized
    Read full review
    Return on Investment
    Combodo
    • Has tickets that report requests and bugs .
    • Has documentation that covers official extensions.
    • Customizable CMDB.
    • Guidelines.
    Incentivized
    Read full review
    IBM
    • Managed code versioning for many years.
    • Only one person can edit code at a time - slows processing down.
    • IBM is an expensive product to support.
    Incentivized
    Read full review
    ScreenShots

    iTop Screenshots

    Screenshot of Impact analysisScreenshot of Designer data modelScreenshot of Designer lifcycleScreenshot of LoginscreenProduct screenshotScreenshot of Themes