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iTop vs. ManageEngine Network Configuration Management (NCM)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    iTop

    Score9.6 out of 10
    N/ACombodo is an editor of ITSM open source solutions headquartered in France. In addition to advising and assisting companies in ITIL to improve their services and better control their information system, they offer iTop, their flagship open source ITSM software solution.

    $0

    per year

    ManageEngine Network Configuration Management (NCM)

    Score8.8 out of 10
    N/AManageEngine Network Configuration Manager (NCM) is a multi-vendor network change, configuration and compliance management (NCCM) solution for switches, routers, firewalls and other network devices. NCM helps automate and take total control of the entire life cycle of device configuration management.N/A
    Pricing
    iTopManageEngine Network Configuration Management (NCM)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    iTopManageEngine Network Configuration Management (NCM)
    Free Trial
    NoNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    iTopManageEngine Network Configuration Management (NCM)
    Considered Both Products
    Combodo
    No answer on this topic
    ManageEngine A Div of Zoho Corporation Pvt Ltd
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    5 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    5 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    5 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    iTopManageEngine Network Configuration Management (NCM)
    Incident and problem management
    Comparison of Incident and problem management features of iTop and ManageEngine Network Configuration Management (NCM)
    Feature
    iTop
    9.6
    2 Ratings
    16% above category average
    ManageEngine Network Configuration Management (NCM)
    -
    Ratings
    Organize and prioritize service tickets9.62 Ratings00 Ratings
    Expert directory9.62 Ratings00 Ratings
    Service restoration9.62 Ratings00 Ratings
    Self-service tools9.62 Ratings00 Ratings
    Subscription-based notifications9.62 Ratings00 Ratings
    ITSM collaboration and documentation9.62 Ratings00 Ratings
    ITSM reports and dashboards9.62 Ratings00 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of iTop and ManageEngine Network Configuration Management (NCM)
    Feature
    iTop
    9.0
    2 Ratings
    10% above category average
    ManageEngine Network Configuration Management (NCM)
    -
    Ratings
    Configuration mangement9.12 Ratings00 Ratings
    Asset management dashboard8.72 Ratings00 Ratings
    Policy and contract enforcement9.12 Ratings00 Ratings
    Change management
    Comparison of Change management features of iTop and ManageEngine Network Configuration Management (NCM)
    Feature
    iTop
    10.0
    2 Ratings
    17% above category average
    ManageEngine Network Configuration Management (NCM)
    -
    Ratings
    Change requests repository10.02 Ratings00 Ratings
    Change calendar10.02 Ratings00 Ratings
    Service-level management10.02 Ratings00 Ratings
    Best Alternatives
    iTopManageEngine Network Configuration Management (NCM)
    Small Businesses
    Agiloft Service Desk (discontinued)
    Score9 out of 10
    No answers on this topic
    Medium-sized Companies
    ManageEngine ServiceDesk Plus
    Score9.2 out of 10
    SolarWinds Engineer's Toolset
    Score7.6 out of 10
    Enterprises
    Ivanti ITSM
    Score6.4 out of 10
    SolarWinds Engineer's Toolset
    Score7.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    iTopManageEngine Network Configuration Management (NCM)
    Likelihood to Recommend
    9.6
    (2 ratings)
    8.2
    (5 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.1
    (2 ratings)
    Usability
    -
    (0 ratings)
    8.2
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    8.2
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.3
    (1 ratings)
    User Testimonials
    iTopManageEngine Network Configuration Management (NCM)
    Likelihood to Recommend
    Combodo
    It is always at the heart of operational activities for the service center strives to establish a single repository shared by all teams that allow you to define offerings that can fit each customer. Has satellites that have the capacity to synchronize central control with [the] remote customer to provide them with solutions linked with your operations.
    Incentivized
    Read full review
    ManageEngine A Div of Zoho Corporation Pvt Ltd
    It is well suited for cases we use very often in IT, which is deploying the same set of configuration across tens of network devices. By creating the template config on ManageEngine Network Configuration Management, these config can be deployed on multiple nodes at once. Backup and reporting is vital as well, in addition to the restore capabilities.
    Incentivized
    Read full review
    Pros
    Combodo
    • Open source
    • Issue Tracking
    • Integrations
    Incentivized
    Read full review
    ManageEngine A Div of Zoho Corporation Pvt Ltd
    • Automated Backup and Revert Configuration
    • Compliance audit check
    • Configuration change management
    • Instant notification alerts on change detection
    • Detailed comprehensive reports
    Incentivized
    Read full review
    Cons
    Combodo
    • CSV import tools for any data.
    • Data synchronization.
    • Graphical impact analysis.
    Incentivized
    Read full review
    ManageEngine A Div of Zoho Corporation Pvt Ltd
    • If the developers can make the initial setup more simplified, it will be great. Due to the complexity of the initial setup and tweaking, it takes more time than the planned period.
    Incentivized
    Read full review
    Likelihood to Renew
    Combodo
    No answers on this topic
    ManageEngine A Div of Zoho Corporation Pvt Ltd
    It makes my life and work easier and more accurate.
    Read full review
    Usability
    Combodo
    No answers on this topic
    ManageEngine A Div of Zoho Corporation Pvt Ltd
    It can be used for various tasks. We most importantly depend on its backup and script automation service.
    Incentivized
    Read full review
    Support Rating
    Combodo
    No answers on this topic
    ManageEngine A Div of Zoho Corporation Pvt Ltd
    ManageEngine support is excellent. Every time we had a issue and contacted the support we received it very quickly.
    Incentivized
    Read full review
    Implementation Rating
    Combodo
    No answers on this topic
    ManageEngine A Div of Zoho Corporation Pvt Ltd
    Easy to deploy and add devices to, except Huawei devices
    Incentivized
    Read full review
    Alternatives Considered
    Combodo
    You can not beat [Combodo iTop] community edition in terms of features. It is a great piece of software that has its place for any company that needs to get a helpdesk up and a budget is a big concern.
    Incentivized
    Read full review
    ManageEngine A Div of Zoho Corporation Pvt Ltd
    Price its very competitive
    Incentivized
    Read full review
    Return on Investment
    Combodo
    • Has tickets that report requests and bugs .
    • Has documentation that covers official extensions.
    • Customizable CMDB.
    • Guidelines.
    Incentivized
    Read full review
    ManageEngine A Div of Zoho Corporation Pvt Ltd
    • Increased network security
    • Mitigation of audit findings
    • Easy hardening
    Incentivized
    Read full review
    ScreenShots

    iTop Screenshots

    Screenshot of Impact analysisScreenshot of Designer data modelScreenshot of Designer lifcycleScreenshot of LoginscreenProduct screenshotScreenshot of Themes