TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    iTop

    Score9.6 out of 10
    N/ACombodo is an editor of ITSM open source solutions headquartered in France. In addition to advising and assisting companies in ITIL to improve their services and better control their information system, they offer iTop, their flagship open source ITSM software solution.

    $0

    per year

    Ansible

    Score9.1 out of 10
    N/AThe Red Hat Ansible Automation Platform (acquired by Red Hat in 2015) is a foundation for building and operating automation across an organization. The platform includes tools needed to implement enterprise-wide automation, and can automate resource provisioning, and IT environments and configuration of systems and devices. It can be used in a CI/CD process to provision the target environment and to then deploy the application on it.

    $5,000

    per year

    Pricing
    iTopAnsible
    Editions & Modules
    No answers on this topic
    Basic Tower
    5,000
    per year
    Enterprise Tower
    10,000
    per year
    Premium Tower
    14,000
    per year
    Offerings
    Pricing Offerings
    iTopAnsible
    Free Trial
    NoNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    iTopAnsible
    Considered Both Products
    Combodo
    No answer on this topic
    Red Hat
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    99%
    Would buy again
    265 Answers
    Delivers good value for the price
    No answers on this topic
    96%
    Delivers good value for the price
    210 Answers
    Happy with the feature set
    No answers on this topic
    98%
    Happy with the feature set
    263 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    97%
    Lived up to sales and marketing promises
    166 Answers
    Implementation went as expected
    No answers on this topic
    89%
    Implementation went as expected
    201 Answers
    Features
    iTopAnsible
    Incident and problem management
    Comparison of Incident and problem management features of iTop and Red Hat Ansible Automation Platform
    Feature
    iTop
    9.6
    2 Ratings
    16% above category average
    Red Hat Ansible Automation Platform
    -
    Ratings
    Organize and prioritize service tickets9.62 Ratings00 Ratings
    Expert directory9.62 Ratings00 Ratings
    Service restoration9.62 Ratings00 Ratings
    Self-service tools9.62 Ratings00 Ratings
    Subscription-based notifications9.62 Ratings00 Ratings
    ITSM collaboration and documentation9.62 Ratings00 Ratings
    ITSM reports and dashboards9.62 Ratings00 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of iTop and Red Hat Ansible Automation Platform
    Feature
    iTop
    9.0
    2 Ratings
    10% above category average
    Red Hat Ansible Automation Platform
    -
    Ratings
    Configuration mangement9.12 Ratings00 Ratings
    Asset management dashboard8.72 Ratings00 Ratings
    Policy and contract enforcement9.12 Ratings00 Ratings
    Change management
    Comparison of Change management features of iTop and Red Hat Ansible Automation Platform
    Feature
    iTop
    10.0
    2 Ratings
    17% above category average
    Red Hat Ansible Automation Platform
    -
    Ratings
    Change requests repository10.02 Ratings00 Ratings
    Change calendar10.02 Ratings00 Ratings
    Service-level management10.02 Ratings00 Ratings
    Best Alternatives
    iTopAnsible
    Small Businesses
    Agiloft Service Desk (discontinued)
    Score9 out of 10
    Salt
    Score6.2 out of 10
    Medium-sized Companies
    ManageEngine ServiceDesk Plus
    Score9.2 out of 10
    Perforce Puppet
    Score8.5 out of 10
    Enterprises
    Ivanti ITSM
    Score6.4 out of 10
    Salt
    Score6.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    iTopAnsible
    Likelihood to Recommend
    9.6
    (2 ratings)
    8.8
    (292 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.2
    (8 ratings)
    Usability
    -
    (0 ratings)
    8.3
    (184 ratings)
    Performance
    -
    (0 ratings)
    8.7
    (5 ratings)
    Support Rating
    -
    (0 ratings)
    8.0
    (5 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.0
    (2 ratings)
    Ease of integration
    -
    (0 ratings)
    8.6
    (5 ratings)
    User Testimonials
    iTopAnsible
    Likelihood to Recommend
    Combodo
    It is always at the heart of operational activities for the service center strives to establish a single repository shared by all teams that allow you to define offerings that can fit each customer. Has satellites that have the capacity to synchronize central control with [the] remote customer to provide them with solutions linked with your operations.
    Incentivized
    Read full review
    Red Hat
    I think it's the best defacto orchestrator for automation because it's so easy to integrate in other tools to it (dynatrace, cyberark, terraform, etc). It is a lot for a new or smaller team to use so I wouldn't recommend it to a new team using Ansible, in that case using Ansible navigator is a better start to understanding playbooks/inventories before diving into the complexity of Red Hat Ansible Automation Platform. EDA also takes a lot of connectivity between Red Hat Ansible Automation Platform and target systems to get working which can be difficult in very locked down envs unless you have approval from many other teams like networking and security.
    Incentivized
    Read full review
    Pros
    Combodo
    • Open source
    • Issue Tracking
    • Integrations
    Incentivized
    Read full review
    Red Hat
    • Standardize controls and visibility for automation.
    • Provide RBAC and Vault for improved automation security and support.
    • Job Scheduling is much more effective than Cron or other home-grown solutions.
    • The Red Hat Ansible Automation Platform API is one of the best features as it makes automation accessible from any other platform.
    Incentivized
    Read full review
    Cons
    Combodo
    • CSV import tools for any data.
    • Data synchronization.
    • Graphical impact analysis.
    Incentivized
    Read full review
    Red Hat
    • Ansible is still not truly declarative like Terraform.
    • Simple automation is fine, but creating complex, scalable automation scripts is very difficult to learn.
    • For a higher number of nodes, Ansible consumes a lot of resources. It needs the paid version of AAP, which requires a cost.
    Incentivized
    Read full review
    Likelihood to Renew
    Combodo
    No answers on this topic
    Red Hat
    We are extremely happy with the use of AAP. It's better than expected, There is almost no limit when thinking of automation. The only problem is that the day to day is consuming a big part of our time. Patching and checking vulnerabilities are virtually killing us. But we can only improve with AAP.
    Incentivized
    Read full review
    Usability
    Combodo
    No answers on this topic
    Red Hat
    Everything has room for improvement, but Ansible is the best tool out there for what it does and what it can do. There are plenty of features and capabilities that can be added, but it's just a matter of time before it happens.
    Incentivized
    Read full review
    Performance
    Combodo
    No answers on this topic
    Red Hat
    Great in almost every way compared to any other configuration management software. The only thing I wish for is python3 support. Other than that, YAML is much improved compared to the Ruby of Chef. The agentless nature is incredibly convenient for managing systems quickly, and if a member of your term has no terminal experience whatsoever they can still use the UI.
    Incentivized
    Read full review
    Support Rating
    Combodo
    No answers on this topic
    Red Hat
    There is a lot of good documentation that Ansible and Red Hat provide which should help get someone started with making Ansible useful. But once you get to more complicated scenarios, you will benefit from learning from others. I have not used Red Hat support for work with Ansible, but many of the online resources are helpful.
    Incentivized
    Read full review
    Implementation Rating
    Combodo
    No answers on this topic
    Red Hat
    I spoke on this topic today!
    Incentivized
    Read full review
    Alternatives Considered
    Combodo
    You can not beat [Combodo iTop] community edition in terms of features. It is a great piece of software that has its place for any company that needs to get a helpdesk up and a budget is a big concern.
    Incentivized
    Read full review
    Red Hat
    AAP compares favorably with Terraform and Power Automate. I don't have much experience with Terraform, but I find AAP and Ansible easier to use as well as having more capabilities. Power Platform is also an excellent automation tool that is user friendly but I feel that Ansible has more compatibility with a variety of technologies.
    Incentivized
    Read full review
    Return on Investment
    Combodo
    • Has tickets that report requests and bugs .
    • Has documentation that covers official extensions.
    • Customizable CMDB.
    • Guidelines.
    Incentivized
    Read full review
    Red Hat
    • First, it keeps our entire server infrastructure aligned with our standards and reduces the time and effort needed to maintain our systems.
    • Automate routine IT tasks to save time, reduce errors, and ensure every server is configured and updated consistently.
    • Tasks that used to take our teams weeks to complete manually now run automatically and reliably, with full visibility, making our infrastructure management more effective and our compliance tracking much easier.
    Incentivized
    Read full review
    ScreenShots

    iTop Screenshots

    Screenshot of Impact analysisScreenshot of Designer data modelScreenshot of Designer lifcycleScreenshot of LoginscreenProduct screenshotScreenshot of Themes