TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    iTop

    Score9.6 out of 10
    N/ACombodo is an editor of ITSM open source solutions headquartered in France. In addition to advising and assisting companies in ITIL to improve their services and better control their information system, they offer iTop, their flagship open source ITSM software solution.

    $0

    per year

    Tripwire Enterprise

    Score8.8 out of 10
    N/ATripwire Enterprise, from Tripwire in Portland, Oregon, is an intrusion detection/prevention system. Tripewire is a HelpSystems brand since the early 2022 acquisition.N/A
    Pricing
    iTopTripwire Enterprise
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    iTopTripwire Enterprise
    Free Trial
    NoNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Features
    iTopTripwire Enterprise
    Incident and problem management
    Comparison of Incident and problem management features of iTop and Tripwire Enterprise
    Feature
    iTop
    9.6
    2 Ratings
    16% above category average
    Tripwire Enterprise
    -
    Ratings
    Organize and prioritize service tickets9.62 Ratings00 Ratings
    Expert directory9.62 Ratings00 Ratings
    Service restoration9.62 Ratings00 Ratings
    Self-service tools9.62 Ratings00 Ratings
    Subscription-based notifications9.62 Ratings00 Ratings
    ITSM collaboration and documentation9.62 Ratings00 Ratings
    ITSM reports and dashboards9.62 Ratings00 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of iTop and Tripwire Enterprise
    Feature
    iTop
    9.0
    2 Ratings
    10% above category average
    Tripwire Enterprise
    -
    Ratings
    Configuration mangement9.12 Ratings00 Ratings
    Asset management dashboard8.72 Ratings00 Ratings
    Policy and contract enforcement9.12 Ratings00 Ratings
    Change management
    Comparison of Change management features of iTop and Tripwire Enterprise
    Feature
    iTop
    10.0
    2 Ratings
    17% above category average
    Tripwire Enterprise
    -
    Ratings
    Change requests repository10.02 Ratings00 Ratings
    Change calendar10.02 Ratings00 Ratings
    Service-level management10.02 Ratings00 Ratings
    Best Alternatives
    iTopTripwire Enterprise
    Small Businesses
    Agiloft Service Desk (discontinued)
    Score9 out of 10
    No answers on this topic
    Medium-sized Companies
    ManageEngine ServiceDesk Plus
    Score9.2 out of 10
    No answers on this topic
    Enterprises
    Ivanti ITSM
    Score6.4 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    iTopTripwire Enterprise
    Likelihood to Recommend
    9.6
    (2 ratings)
    10.0
    (1 ratings)
    User Testimonials
    iTopTripwire Enterprise
    Likelihood to Recommend
    Combodo
    It is always at the heart of operational activities for the service center strives to establish a single repository shared by all teams that allow you to define offerings that can fit each customer. Has satellites that have the capacity to synchronize central control with [the] remote customer to provide them with solutions linked with your operations.
    Incentivized
    Read full review
    Fortra
    Tripwire Enterprise is great for hosting/data center environments and it greatly helps where console screenshots and reporting fill a lot of our client internal audit needs for security and change control.
    Incentivized
    Read full review
    Pros
    Combodo
    • Open source
    • Issue Tracking
    • Integrations
    Incentivized
    Read full review
    Fortra
    • It allows us to track development changes for engineer accountability.
    • Tripwire Enterprise also allows us to monitor changes/updates being done to our systems in our hosting centers.
    • We use the software to track user access and critical system changes.
    Incentivized
    Read full review
    Cons
    Combodo
    • CSV import tools for any data.
    • Data synchronization.
    • Graphical impact analysis.
    Incentivized
    Read full review
    Fortra
    • In previous versions the management console was a little hard to navigate in some respects.
    • I'm sure this has changed over time but we hope the reporting system has gotten more granular.
    • I really don't have to many cons for this product, I recommend it for every company I work for!
    Incentivized
    Read full review
    Alternatives Considered
    Combodo
    You can not beat [Combodo iTop] community edition in terms of features. It is a great piece of software that has its place for any company that needs to get a helpdesk up and a budget is a big concern.
    Incentivized
    Read full review
    Fortra
    Honestly, I haven't used other products to do what Tripwire does, it's always my first recommendation.
    Incentivized
    Read full review
    Return on Investment
    Combodo
    • Has tickets that report requests and bugs .
    • Has documentation that covers official extensions.
    • Customizable CMDB.
    • Guidelines.
    Incentivized
    Read full review
    Fortra
    • Tripwire has been a positive business impact for us because of its trusted name. Our customers require software like Tripwire because they know their data and security concerns are in good hands when it's deployed.
    • The ROI for Tripwire is also a positive for our business because of the time and man power saved in due diligence and reporting for our clients' internal auditing.
    Incentivized
    Read full review
    ScreenShots

    iTop Screenshots

    Screenshot of Impact analysisScreenshot of Designer data modelScreenshot of Designer lifcycleScreenshot of LoginscreenProduct screenshotScreenshot of Themes