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Comm100 vs. Orimon

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Comm100

2 Reviews and Ratings

Orimon

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Comm100

    Score8.2 out of 10
    		N/AComm100 is a global provider of omnichannel customer support software for commercial, government, and nonprofit organizations of all sizes. The Comm100 platform unifies live chat, email, social media, secure messaging, and self-service resources into one support experience. Centralized conversations and workflows improve visibility, accelerate response times, and ensure consistent service delivery regardless of channel, audience, or interaction volume. The…

    $39

    per month per user

    Orimon

    		N/A
    Mid-Size Companies (51-1,000 employees)
    		A software tool used to build chatgpt-like sales-enabling conversational AI bot, featuring zero-code and no manual chat flow. Users simply provide the AI with a company's LinkedIn Page URL. The bot can be customized to a brand's design language and tone and can include fallback messages and greeting…

    $14.99

    per month

    Pricing
    Comm100Orimon
    Editions & Modules
    Booking
    $14
    per month per user
    AI Copilot
    $29
    per month per user
    Live Chat Startup
    $39
    per month per agent
    Ticketing & Messaging
    $59
    per month per user
    Live Chat Plus
    $69
    per month per agent
    AI Insights
    $100
    per month
    Live Chat Ultra
    Contact Sales
    per month per user
    AI Agent
    Contact Sales
    No answers on this topic
    Offerings
    Pricing Offerings
    Comm100Orimon
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    Comm100Orimon
    Small Businesses
    Olark
    Score10 out of 10
    ZoomInfo Chat
    Score7.9 out of 10
    Medium-sized Companies
    Zoho SalesIQ
    Score9.7 out of 10
    SAP Conversational AI (discontinued)
    Score6.8 out of 10
    Enterprises
    Genesys DX (discontinued)
    Score10 out of 10
    AWS Chatbot
    Score8.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Comm100Orimon
    Likelihood to Recommend
    8.2
    (2 ratings)
    -
    (0 ratings)
    Likelihood to Renew
    8.2
    (1 ratings)
    -
    (0 ratings)
    Usability
    9.1
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    7.3
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Comm100Orimon
    Likelihood to Recommend
    Comm100
    Comm100 has been great for getting customers to specific pieces of content (drivers, downloads, collateral, use cases, etc.) while the customer reaches out. The ability to share specific links in the chat window and have a preview appear is especially neat
    Rob Rasmussen
    Sr. Manager, Web & Visual Design
    Read full review
    orimon
    No answers on this topic
    Pros
    Comm100
    • We have a live chat icon on the website, so users can easily contact us for instant support.
    • Previously, we had to use email as the main contact channel. By using live chat, we found the conversation rate improved a lot, as customers are happier to get instant support.
    Allan Wade
    Associate Sales Manager
    Read full review
    orimon
    No answers on this topic
    Cons
    Comm100
    • Salesforce integration is good, but is a touch buggy, and is tough to diagnose.
    • If you know anything about computers, the training Comm100 provides is remedial.
    Rob Rasmussen
    Sr. Manager, Web & Visual Design
    Read full review
    orimon
    No answers on this topic
    Usability
    Comm100
    Super easy to use if you know anything about computers. Comm100 has done a good job of putting together functionality and easy of use for all levels.
    Rob Rasmussen
    Sr. Manager, Web & Visual Design
    Read full review
    orimon
    No answers on this topic
    Support Rating
    Comm100
    Customer support seems pretty good — though we haven't had many issues, our experience with getting them to troubleshoot our Salesforce integration was really the only frustrating part. We had to repeat ourselves a bunch, and the issue never really went away. We just ignored it and moved beyond
    Rob Rasmussen
    Sr. Manager, Web & Visual Design
    Read full review
    orimon
    No answers on this topic
    Alternatives Considered
    Comm100
    After a lot of research, Comm100 was our first choice. No other platform seemed as robust or provided us with as much room for growth as Comm100 did/does.
    Rob Rasmussen
    Sr. Manager, Web & Visual Design
    Read full review
    orimon
    No answers on this topic
    Return on Investment
    Comm100
    • Our download-to-purchase cycle increased by around 3% after applying the live chat system.
    Allan Wade
    Associate Sales Manager
    Read full review
    orimon
    No answers on this topic
    ScreenShots

    Comm100 Screenshots

    Screenshot of Comm100 OmnichannelScreenshot of Comm100 AIScreenshot of Comm100 Live Chat with AI CopilotScreenshot of Comm100 AI AgentScreenshot of Comm100 AI InsightsScreenshot of Monitoring and Sentiment Analysis

    Orimon Screenshots

    Screenshot of The bot is built by entering a company's LinkedIn page URLScreenshot of Bot learns about t he company and more information can be addedScreenshot of The bot can then be tested, customized, and deployed.Screenshot of The colors, tone, welcome message, and fall back messages can be customizedScreenshot of It is deployed by copy-pasting 1 line of code.