Comm100 vs. ProProfs Chat

Comm100

Comm100

2 Reviews and Ratings

ProProfs Chat

ProProfs Chat

5 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Comm100	Score 8.2 out of 10	N/A	Comm100 is a global provider of omnichannel customer support software for commercial, government, and nonprofit organizations of all sizes. The Comm100 platform unifies live chat, email, social media, secure messaging, and self-service resources into one support experience. Centralized conversations and workflows improve visibility, accelerate response times, and ensure consistent service delivery regardless of channel, audience, or interaction volume. The…	$39 per month per user
ProProfs Chat	Score 9.8 out of 10	N/A	ProProfs Chat is a solution that allows online businesses to engage in open communication with their website visitors. Available with a free edition, the live chat tool helps organizations of varied sizes to connect with visitors in a similar way they would do in a physical store. ProProfs Chat provides a quick way to engage with website visitors, letting a business monitor their visitor activity - see what visitors are browsing, answer their questions in real-time, and resolve their…	$29.99 per month per operator

Pricing

Comm100

ProProfs Chat

Editions & Modules

Booking: $14
per month per user
AI Copilot: $29
per month per user
Live Chat Startup: $39
per month per agent
Ticketing & Messaging: $59
per month per user
Live Chat Plus: $69
per month per agent
AI Insights: $100
per month
Live Chat Ultra: Contact Sales
per month per user
AI Agent: Contact Sales

No answers on this topic

Offerings

Pricing Offerings
Comm100	ProProfs Chat
Free Trial
Yes	No
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
Yes	Yes

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Comm100	ProProfs Chat

Best Alternatives
	Comm100	ProProfs Chat
Small Businesses	Gist Score 9.5 out of 10	Gist Score 9.5 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Comm100	ProProfs Chat
Likelihood to Recommend	8.2 (2 ratings)	- (0 ratings)
Likelihood to Renew	8.2 (1 ratings)	- (0 ratings)
Usability	9.1 (2 ratings)	- (0 ratings)
Support Rating	7.3 (1 ratings)	- (0 ratings)

User Testimonials
	Comm100	ProProfs Chat
Likelihood to Recommend	Comm100 Comm100 has been great for getting customers to specific pieces of content (drivers, downloads, collateral, use cases, etc.) while the customer reaches out. The ability to share specific links in the chat window and have a preview appear is especially neat RR Rob Rasmussen Sr. Manager, Web & Visual Design Read full review	ProProfs No answers on this topic
Pros	Comm100 We have a live chat icon on the website, so users can easily contact us for instant support. Previously, we had to use email as the main contact channel. By using live chat, we found the conversation rate improved a lot, as customers are happier to get instant support. AW Allan Wade Associate Sales Manager Read full review	ProProfs No answers on this topic
Cons	Comm100 Salesforce integration is good, but is a touch buggy, and is tough to diagnose. If you know anything about computers, the training Comm100 provides is remedial. RR Rob Rasmussen Sr. Manager, Web & Visual Design Read full review	ProProfs No answers on this topic
Usability	Comm100 Super easy to use if you know anything about computers. Comm100 has done a good job of putting together functionality and easy of use for all levels. RR Rob Rasmussen Sr. Manager, Web & Visual Design Read full review	ProProfs No answers on this topic
Support Rating	Comm100 Customer support seems pretty good — though we haven't had many issues, our experience with getting them to troubleshoot our Salesforce integration was really the only frustrating part. We had to repeat ourselves a bunch, and the issue never really went away. We just ignored it and moved beyond RR Rob Rasmussen Sr. Manager, Web & Visual Design Read full review	ProProfs No answers on this topic
Alternatives Considered	Comm100 After a lot of research, Comm100 was our first choice. No other platform seemed as robust or provided us with as much room for growth as Comm100 did/does. RR Rob Rasmussen Sr. Manager, Web & Visual Design Read full review	ProProfs No answers on this topic
Return on Investment	Comm100 Our download-to-purchase cycle increased by around 3% after applying the live chat system. AW Allan Wade Associate Sales Manager Read full review	ProProfs No answers on this topic
ScreenShots	Comm100 Screenshots