Comm100 vs. RedRoute

RedRoute

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Comm100	Score 8.2 out of 10	N/A	Comm100 is a global provider of omnichannel customer support software for commercial, government, and nonprofit organizations of all sizes. The Comm100 platform unifies live chat, email, social media, secure messaging, and self-service resources into one cohesive support experience. Centralized conversations and workflows improve visibility, accelerate response times, and ensure consistent service delivery regardless of channel, audience, or interaction…	$39 per month per user
RedRoute	Score 0.0 out of 10	Small Businesses (1-50 employees)	RedRoute's automated customer service voice assistant handles the simple, repetitive requests from inbound customer support calls. Its automated voicebot provides an Alexa-like experience that can deliver faster resolutions to simple requests while giving human agents more time to handle the more complex issues. RedRoute also works after hours, integrating with your existing CS systems to create detailed support tickets and call transcriptions for your staff. The vendor states…	$0.15 per automated call

Pricing

Comm100

RedRoute

Editions & Modules

Booking: $14
per month per user
AI Copilot: $29
per month per user
Live Chat Startup: $39
per month per agent
Ticketing & Messaging: $59
per month per user
Live Chat Plus: $69
per month per agent
AI Insights: $100
per month
Live Chat Ultra: Contact Sales
per month per user
AI Agent: Contact Sales

Transportation Provider: $0.15
per automated call
Transportation Broker: $1
per automated call
eCommerce & Retail: $1.50
per automated call

Offerings

Pricing Offerings
Comm100	RedRoute
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	No

Entry-level Setup Fee

No setup fee

Additional Details

—

Pay per automated call - With RedRoute, you only pay for the calls we successfully handle. All calls that get forwarded to a live agent are free of charge. 25% of Customers Choose to Secure a Lower Price for a 1-3 year Commitment

More Pricing Information

Best Alternatives
	Comm100	RedRoute
Small Businesses	Gist Score 9.5 out of 10	Fin by Intercom Score 8.7 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Comm100	RedRoute
Likelihood to Recommend	8.2 (2 ratings)	- (0 ratings)
Likelihood to Renew	8.2 (1 ratings)	- (0 ratings)
Usability	9.1 (2 ratings)	- (0 ratings)
Support Rating	7.3 (1 ratings)	- (0 ratings)

User Testimonials
	Comm100	RedRoute
Likelihood to Recommend	Comm100 Comm100 has been great for getting customers to specific pieces of content (drivers, downloads, collateral, use cases, etc.) while the customer reaches out. The ability to share specific links in the chat window and have a preview appear is especially neat RR Rob Rasmussen Sr. Manager, Web & Visual Design Read full review	RedRoute No answers on this topic
Pros	Comm100 We have a live chat icon on the website, so users can easily contact us for instant support. Previously, we had to use email as the main contact channel. By using live chat, we found the conversation rate improved a lot, as customers are happier to get instant support. AW Allan Wade Associate Sales Manager Read full review	RedRoute No answers on this topic
Cons	Comm100 Salesforce integration is good, but is a touch buggy, and is tough to diagnose. If you know anything about computers, the training Comm100 provides is remedial. RR Rob Rasmussen Sr. Manager, Web & Visual Design Read full review	RedRoute No answers on this topic
Usability	Comm100 Super easy to use if you know anything about computers. Comm100 has done a good job of putting together functionality and easy of use for all levels. RR Rob Rasmussen Sr. Manager, Web & Visual Design Read full review	RedRoute No answers on this topic
Support Rating	Comm100 Customer support seems pretty good — though we haven't had many issues, our experience with getting them to troubleshoot our Salesforce integration was really the only frustrating part. We had to repeat ourselves a bunch, and the issue never really went away. We just ignored it and moved beyond RR Rob Rasmussen Sr. Manager, Web & Visual Design Read full review	RedRoute No answers on this topic
Alternatives Considered	Comm100 After a lot of research, Comm100 was our first choice. No other platform seemed as robust or provided us with as much room for growth as Comm100 did/does. RR Rob Rasmussen Sr. Manager, Web & Visual Design Read full review	RedRoute No answers on this topic
Return on Investment	Comm100 Our download-to-purchase cycle increased by around 3% after applying the live chat system. AW Allan Wade Associate Sales Manager Read full review	RedRoute No answers on this topic
ScreenShots	Comm100 Screenshots	RedRoute Screenshots