CommandBar vs. Nexthink

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CommandBar
Score 0.0 out of 10
N/A
CommandBar is a suite of UX tools used to give app users in-app help and drive adoption. It makes help content searchable within the product, augmented with AI smarts so users can find the answers they need.
$0
2,500 MAUs, 1 Editor Seat, 5 Commands
Nexthink
Score 7.5 out of 10
N/A
Nexthink Workplace Experience is a cloud-native platform allowing IT teams to manage the Digital Employee Experience (DEX) by providing insights across devices, applications, users, operating systems, locations and organizational units.N/A
Pricing
CommandBarNexthink
Editions & Modules
Free
$0
2,500 MAUs, 1 Editor Seat, 5 Commands
Starter
$249.00
per month 5,000 MAUs, 2 Editor Seats, unlimited commands
Growth
$899.00
per month 5,000 MAUs, 5 Editor Seats, unlimited commands
Enterprise
Custom Quote
No answers on this topic
Offerings
Pricing Offerings
CommandBarNexthink
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeRequired
Additional Details
More Pricing Information
Community Pulse
CommandBarNexthink
Best Alternatives
CommandBarNexthink
Small Businesses
ChurnZero
ChurnZero
Score 8.7 out of 10
SolarWinds Pingdom
SolarWinds Pingdom
Score 9.5 out of 10
Medium-sized Companies
ChurnZero
ChurnZero
Score 8.7 out of 10
Cisco ThousandEyes
Cisco ThousandEyes
Score 9.1 out of 10
Enterprises
Nexthink
Nexthink
Score 7.5 out of 10
Cisco ThousandEyes
Cisco ThousandEyes
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CommandBarNexthink
Likelihood to Recommend
-
(0 ratings)
9.1
(12 ratings)
User Testimonials
CommandBarNexthink
Likelihood to Recommend
CommandBar (Foobar, Inc.)
No answers on this topic
Nexthink
I've been managing desktops for 20+ years and Nexthink was the missing tool out of my toolbox. Just to give some perspective, if you were building and maintaining a house, Nexthink would be comparable to switching up from a hammer and nails and to full blown using a nailgun. Nexthink is a solution accelerator and a well thought out toolset to give you the customer experience at a glance. It allows for so much more visibility just with the default set of data points the Collector (agent) gathers, which is A LOT, and grants you the ability to gather even more data with remote actions. All of this evidence cuts how the "it could possibly be this" and "maybe it's that" discussions when you're troubleshooting an issue. It may not provide the exact answer all the time, but it gives you a "compass point" on where you need to start looking to resolve the issue. Also the service monitoring, activity monitoring, and critical event thresholds really empower the teams to know when a problem is happening and they can get ahead of it before the first call even reaches the Help Desk. Nexthink is a cornerstone tool in our environment for end user experience and I'm excited to see where the go next.
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Pros
CommandBar (Foobar, Inc.)
No answers on this topic
Nexthink
  • It allows for an IT department to be proactive with finding/solving issues before they happen
  • It allows for a company to have a great tool for engaging with end users using campaigns/surveys
  • It shows the full overall picture of a device/network connections when troubleshooting user issues.
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Cons
CommandBar (Foobar, Inc.)
No answers on this topic
Nexthink
  • The on-premise solution can be slow at times and resource-demanding even on newer laptops. (This isn't the case with the cloud offering.)
  • Some useful features are only available to cloud customers.
  • Library pack configuration could be made easier, often these packs require some customization and it's not always clear how to get them up and running after importing.
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Alternatives Considered
CommandBar (Foobar, Inc.)
No answers on this topic
Nexthink
Nexthink had better integration and a better user interface. 1E did not have the engagement capability which is so critical to many of the actions we complete using Nexthink. Nexthink had better trending data capabilities. 1E did not capture and hold data the way Nexthink does so all data assumes you are able to pull information from all systems at any time. with remote systems it is unlikely you will capture all systems at the same time so it makes any actions less effective. this review was performed 4 years ago so 1E may have addressed some of these limitations but Nexthink has also grown and continues to add and improve on their industry-leading capabilities.
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Return on Investment
CommandBar (Foobar, Inc.)
No answers on this topic
Nexthink
  • SCCM proactive remediation: Automatically resolving hundreds of SCCM issues per month
  • Hardware: Identification of over $5m cost avoidance by seeing a lack of usage for 128GB SSDs - no need to upgrade to 256GB... coupled with OneDrive migration packs in the Nexthink library this is valuable.
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ScreenShots

Nexthink Screenshots

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