Nexthink will save you both time and money!
March 29, 2022
Nexthink will save you both time and money!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Nexthink
We use the product to assist in being proactive with out support for our users. This allows us to be able to reach out to our users before they even realize they are having an issue themselves. It also provides a platform for engaging with our users to get feedback, and improve our support with our end users.
Pros
- It allows for an IT department to be proactive with finding/solving issues before they happen
- It allows for a company to have a great tool for engaging with end users using campaigns/surveys
- It shows the full overall picture of a device/network connections when troubleshooting user issues.
Cons
- Would love to see the ability to have more robust campaigns. Currently some of the options are preset. For example when choosing single answer for a campaign, you cannot provide the user an space to expand on their answer.
- Engagement
- Being Proactive
- Saving Time
- The biggest ROI has been how Nexthink has helped us is with regards to time. Due to Nexthink, we are able to find/resolve issues much faster due to the great detail that Nexthink shows regarding a device history.
- Nexthink allows us to be proactive in our troubleshooting. This is a huge ROI, as it provides a summary of our users issues they are facing, and we can then prioritize our time with reaching out to the end users to solve issues before they become major problems for the end user later.
Do you think Nexthink delivers good value for the price?
Yes
Are you happy with Nexthink's feature set?
Yes
Did Nexthink live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Nexthink go as expected?
I wasn't involved with the implementation phase
Would you buy Nexthink again?
Yes
Comments
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