Every Size Organization Should Be Using Nexthink
March 10, 2022
Every Size Organization Should Be Using Nexthink
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Nexthink
We are currently using Nexthink to enhance our support services and the digital experience of our employees. Even though we have only been using Nexthink for a short period of time, we have already identified multiple ways that we can utilise the product to improve different areas of the business. The use cases are endless and the support and community behind the product are amazing.
- The insights we can gather using Nexthink are great, really eye-opening, and help to drive improvement.
- Support for the product is phenomenal.
- The user groups and community in general are fantastic.
- The on-premise solution can be slow at times and resource-demanding even on newer laptops. (This isn't the case with the cloud offering.)
- Some useful features are only available to cloud customers.
- Library pack configuration could be made easier, often these packs require some customization and it's not always clear how to get them up and running after importing.
- Digital experience overview/insights
- Engage
- Application experience dashboards
- Remote actions
- Device investigations
- Substantial cost savings by adopting intelligent hardware refresh
- Remote actions saving hundreds of man hours
- Cost savings through software licensing activities
We have explored using other end-user experience management tools but Nexthink stood out to us as the best option. It is very easy to get started with Nexthink using their "Nexthink Learn" platform. From there the integration of the different product offerings was seamless. Nexthink provides a wide variety of library packs that come ready to use out the box, simply import them and start using them. The customisable dashboards have given our product and service owners more visibility than they've ever had before. The Nexthink community is one of the best I have been a part of, everyone is actively sharing ideas and promoting innovation. Nexthink regularly hosts user groups that bring their clients together to discuss use cases and the value they have generated using the tool. They are also very transparent with their roadmap and what they are working on, ensuring the focus is aligned to the needs of the customer.
Do you think Nexthink delivers good value for the price?
Yes
Are you happy with Nexthink's feature set?
Yes
Did Nexthink live up to sales and marketing promises?
Yes
Did implementation of Nexthink go as expected?
Yes
Would you buy Nexthink again?
Yes