Commerce Layer vs. Freestyle Multichannel Order Management

Commerce Layer is a great choice, if you want to build a tailored system. The flexible API allows to build all kinds of applications around commerce, but you also need to deep dive a bit into the structure. If you want to set up a simple store and sell a few SKUs, you're probably rather a Shopify customer, but if you want to build great customer experiences and tailer the software to your business, Commerce Layer is a very good choice.

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MOM is not well suited as a CRM, though it can be used in that role. It is a good program to use for order management. It probably isn't well suited to be the only program you use, but certainly can help in an auxiliary role.

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• Flexibility
• True headless (based on MACH principles)
• Integrated sales/shipments solution
• Seamless integration (extensive API, webhooks, etc.)

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• Order Entry
• Shipping

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• Specific POS features are on the roadmap (we're using now a market per store, which works but creates some issues with it)
• Payment flexibility (as we're using it fully as a POS solution)
• Flexibility in order editing after approval of order

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• Updating and improving the user interface
• CRM

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Commerce Layer is at the core of our operations

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The new apps are great, but in our case, we built so specific functionalities around it that we built our own admin tool. Based on the complexity (especially for after sales processes), no off the shelf tool would have been able to do this.

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We're in regular contact with Commerce Layer and regularly also discuss issues directly with the tech team

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The Commerce Layer data model is very flexible, which also creates a certain complexity. It's important to understand how the data model works and how relationships between them are built.

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Real headless solution, fully SaaS. In comparison to all other solutions, Commerce Layer has an integrated order management which is lean, but very flexible. With all other solutions, we would have needed a separate OMS which would have increased both the complexity and the cost of the solution.

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Frankly I'm not sure which other programs are direct competitors to MOM. I can't think of any and I haven't used any others. For our purposes, it works well

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• Reduction of support staff by 2/3 as we could implement a full self-service solution
• 1-2 days faster delivery of glasses to customers due to automated lens ordering (built into Commerce Layer)

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• I don't know ROI numbers for this program.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info