What users are saying about
1 Ratings
3 Ratings
1 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Likelihood to Recommend

commercetools

Commercetools is generally a very flexible, smart platform for eCommerce business. It's an API enabled, cloud solution that makes integration seamless and quick to deploy. It's also a modern platform that utilizes API query languages like GraphQl. It lacks some functionalities in pricing and geographic variations of product portfolio but the platform is constantly improving and new functionalities are added.
Anonymous | TrustRadius Reviewer

ecomdash

It would be well suited for a business that is just starting out with inventory management and sells on multiple channels. They are a growing company that is constantly changing and making improvements. I don't think there is another competitor out there that can offer the same features at their price point.It may not be well suit for large organizations.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

commercetools
7.6
ecomdash
Product catalog & listings
commercetools
8.0
ecomdash
Product management
commercetools
7.0
ecomdash
Bulk product upload
commercetools
9.0
ecomdash
Branding
commercetools
9.0
ecomdash
Product variations
commercetools
5.0
ecomdash
Website integration
commercetools
9.0
ecomdash
Visual customization
commercetools
6.0
ecomdash

Online Shopping Cart

commercetools
7.5
ecomdash
Abandoned cart recovery
commercetools
6.0
ecomdash
Checkout user experience
commercetools
9.0
ecomdash

Online Payment System

commercetools
7.0
ecomdash
eCommerce security
commercetools
7.0
ecomdash

eCommerce Marketing

commercetools
7.7
ecomdash
Promotions & discounts
commercetools
8.0
ecomdash
Personalized recommendations
commercetools
7.0
ecomdash
SEO
commercetools
8.0
ecomdash

eCommerce Business Management

commercetools
6.6
ecomdash
Multi-site management
commercetools
9.0
ecomdash
Order processing
commercetools
9.0
ecomdash
Inventory management
commercetools
6.0
ecomdash
Shipping
commercetools
6.0
ecomdash
Custom functionality
commercetools
3.0
ecomdash

Pros

commercetools

  • Fully API enabled platform - There is no need to use SQL or other customization. APIs cover full range of functionalities needed for an eCommerce platform and are easy to extend.
  • Cloud solution - CommerceTools is a cloud solution so there is no back office hosting/maintenance. Simply enable the API tokens and use the platform!
  • Ever expanding - The solution contains all the necessary functions to run a successful ecommerce business and the functions are constantly expanding and new capabilities are introduced.
Anonymous | TrustRadius Reviewer

ecomdash

  • Multi-channel inventory sync: automatic depletion and restoration of inventory with sales and refunds, syncing back to all your channels.
  • Sales order and purchase order management: keep track of things you buy and sell while simultaneously keeping your inventory accurate.
  • Custom upload and export formats: you can make ecomdash work with almost any platform by creating your own formats to upload or export your data.
Sander Kallshian | TrustRadius Reviewer

Cons

commercetools

  • Pricing - Commercetools has pricing limitations with respect to customer/SKU combination. If an organization provides lots of custom/contract pricing for customers, Commercetools has difficulty mapping it in. They are working on this to make it more flexible.
  • Geographic variations in product portfolio - Commercetools has central product master that doesn't provide product activation/enabling based on different geographies/elevation/sales office structures. Some creative mapping skills are needed to overcome this limitation.
  • Data mapping limitations - Commercetools lacks in out of the box data mapping limitations to full fledged ERP platforms. Extensive data mapping workshops are necessary to fit the functionalities of an ERP platform from order, to delivery , to warehouse operations and billing.
Anonymous | TrustRadius Reviewer

ecomdash

  • User interface. The whole thing feels clunky.
  • Knowledge-base. Their searchable knowledge base isn't really all that helpful. It feels like it was written as an afterthought.
Anonymous | TrustRadius Reviewer

Support Rating

commercetools

No score
No answers yet
No answers on this topic

ecomdash

ecomdash 10.0
Based on 1 answer
eComdash always answers our questions, and they have a call-back system to speak on the phone which is very convenient. The people there actually understand the complexities of the software and understand our problems when we explain them. Things get solved quickly and we feel like they care about the speed of the resolution.
Sander Kallshian | TrustRadius Reviewer

Alternatives Considered

commercetools

Commercetools is a headless commerce platform. It provides the front end functionality flexibility that competitors lack. The set of APIs can link with multiple solutions including voice enabled client solutions. The functionalities on the platform are ever expanding and limitations like pricing and product variations are addressed. The solution is very fast develop, integrate and deploy.
Anonymous | TrustRadius Reviewer

ecomdash

I have not had first hand experience with inventory management software like ecomdash.
Anonymous | TrustRadius Reviewer

Return on Investment

commercetools

  • We were able to successfully launch the ecommerce platform in under 4 months of starting development work.
  • Integrate the same APIs to different client facing solutions.
  • The total cost of platform recovered in 8 months of deployment.
Anonymous | TrustRadius Reviewer

ecomdash

  • Allowed us to keep inventory in sync across multiple platforms preventing overselling.
  • Allowed us to sync inventory from multiple warehouses.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

commercetools

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ecomdash

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$50

Rating Summary

Likelihood to Recommend

commercetools
8.0
ecomdash
8.4

Support Rating

commercetools
ecomdash
10.0

Add comparison