Highly capable and flexible, with a learning curve.
Updated December 04, 2019
Highly capable and flexible, with a learning curve.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ecomdash
We use ecomdash to keep our inventory in sync across 6 different platforms. We have wholesale, retail, two online channels, mobile sales, 3rd-party sites, and fundraising. It has helped us massively reduce the amount of overselling and inventory confusion by consolidating everything into one place.
Pros
- Multi-channel inventory sync: automatic depletion and restoration of inventory with sales and refunds, syncing back to all your channels.
- Sales order and purchase order management: keep track of things you buy and sell while simultaneously keeping your inventory accurate.
- Custom upload and export formats: you can make ecomdash work with almost any platform by creating your own formats to upload or export your data.
Cons
- The platform is highly capable, which means it can also be confusing and there is a learning curve. Thankfully they have a pretty extensive knowledge base.
- They integrate natively with a select number of 3rd party services, but there are some notable large companies missing from the list that integrate with most other platforms. More integrations would be highly appreciated.
- Pricing is based on the volume of orders, with a fairly low threshold for the cheapest plan. I'd like to see more features added to the plans that cost more so you don't just feel like you're being charged for having more customers.
- By reducing the overselling of products, we have saved time on customer service and inventory adjustments.
- Customer service at ecomdash is very helpful and knowledgable, which saves us time lost in learning things or fixing issues.
eComdash is more advanced and more customizable than the other platforms we've tried, and pricing is competitive.
ecomdash Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes - We have had a couple of bugs and they have always been solved within 48 hours when possible, with very good communication. The engineers care deeply about the integrity of the platform.
We recently had an issue with one page that was not loading for us, which resulted in us not being able to see the status of some of our product updates. I sent a screenshot to ecomdash letting them know that it was an urgent fix for us, and they were able to look into our account and fix the problem within a couple of hours. We love this sort of support.
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