Likelihood to Recommend Comodo cWatch is well suited for security solution and protection to web servers, websites and web application. It ensures complete security management and early threat detection so that organization can take necessary action on time. It provides real time monitoring to medium size as well as enterprise level organization. Comodo cWatch would not be suitable for Mobile security or small scale business.
Read full review In a large environment, this is the perfect system. If you do not have constant changes, it easily becomes a system you drop in place and rarely have to think about. Our units have been rock solid and have never experienced any unexpected downtime, and upgrades are just a couple button clicks to deploy, or roll back. For small offices, with minimal traffic this may be using a sledgehammer to put in a push pin. It will work great, but the devices is likely over engineered for small offices (<50 people). That being said, price-wise it's still a great solution when compared to competing products and being from Symantec, you know it's going to be around and support for the long term.
Read full review Pros on demand scanning - you can set up a scan whenever you like. Read full review Almost real time protection from all ongoing threats with their DLA inspection Great visibility into web filtering policies using the dashboards and reports No patching or downloads needed, immediate protection is provided as clients are always cloud connected Read full review Cons Support is quite late, no swift response from the support team. Ad-blocker works intermittently, sometimes doesn't block the ads. cWatch on Linux is not efficient and needs a major update. Read full review The admin interface would be better off not using Java Setting up SSL properly can be a bit challenging Could really use a better source for training, like a library of how-to videos Read full review Usability I really like the system, it's easy to use and mostly intuitive. I would have gone 10/10, but the management interface uses Java, and that seems to always make things a bit harder to start. Once everything is loaded and running, it's great - but it does require me to maintain a compatible version of Java on the machine I use to access the system, I'd be much happier with some kind of HTML5 interface. I also deducted 1 point for the functionality of the refer filter - it works as expected, but if the site isn't coded with the correct refer header, like Microsoft's site - then some page elements get stripped and pages only render about 98% correctly. I know that's not in Symantec's list of responsibilities, but having a filter that doesn't fully understand CDNs is worth the 1 point ding.
Read full review Support Rating Support is chat only and was not very easy to deal with. I had to spend hours on chat with them just to get my server connected properly. I was getting cookie cutter answers for a while before they were able to get someone more higher up to me. Didn't seem US based either.
Read full review I've had exactly 1 problem in 8 years, I contacted support via the customer portal, less than an hour later I found myself in a screen share with a support tech who not only fixed my configuration error, but also took the time to ask about my usage and offered some great tips on changes. It was just one support incident, but I was impressed by the speed of response to a non-critical issue as well as the depth of product knowledge the support engineer had.
Read full review Alternatives Considered The features and functionalities Comodo cWatch provide compared to other MDR solutions, such as the types of threats it can detect, the level of automation it provides, and the types of incident response and remediation services it offers are much appropriate for our needs. The solution can scale to meet the needs of our organization, and it can be customized to meet our specific requirements. By providing a comprehensive security solution that helps us protect sensitive data and customer information, Comodo cWatch helps our organization maintain a positive reputation and build trust with our customers.
Read full review Symantec WebFilter / Intelligence Services solution was a simple 1U appliance that does everything we need, compared to the
Forcepoint solution which required a virtual appliance, a database server, a log server, and a management server - the licensing costs alone make the Symantec WebFilter / Intelligence Services solution a clear winner. The
Forcepoint solution is really good, it just requires such a big footprint without delivering much beyond what the Symantec WebFilter / Intelligence Services solution does with a single unit.
Read full review Return on Investment Application uptime is key. Managing risk of downtime saves much more than the cost of this platform. Read full review Boosts business productivity with having secured systems Globally available threat protection adhering to our own security policies User may sometime find it difficult to deal with - so there can be a feature to make it more user friendly in terms of user experience. That is a bit of negative we have seen. Read full review ScreenShots