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cWatch is good for advanced users; beginners steer clear.
January 20, 2023

cWatch is good for advanced users; beginners steer clear.

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with Comodo cWatch

Comodo cWatch is security software for websites. One of my websites was repeatedly being flagged for suspicious activity, and we wanted to make sure that it didn't get hacked. cWatch is supposed to continuously scan your site and server for malware.
  • on demand scanning - you can set up a scan whenever you like.
  • The server would never fully connect - I contacted support about this, and they were unable to solve the issue as well.
  • Malware warnings with no solutions - We would often get malware warnings after a scan but no meaningful way to resolve them. No solutions or steps were offered. Later we learned that you have to contact the company and have them do a clean-up, but this is not clear to the first-time user.
  • malware scanning on the site itself and the server.
  • cleaning up any malware that was found.
  • cWatch didn't really end up helping with our issue in the end, and it seemed like it was a waste to sign up for a year of it. At the time, there were no money-back guarantees, so we were stuck with it. It was used for scanning but didn't offer much value to us when it came down to it. We ended up canceling after the year was over.

Do you think Comodo cWatch delivers good value for the price?

No

Are you happy with Comodo cWatch's feature set?

No

Did Comodo cWatch live up to sales and marketing promises?

No

Did implementation of Comodo cWatch go as expected?

No

Would you buy Comodo cWatch again?

No

If you are well versed with servers and server security and just need a scanning tool but can do malware mitigation yourself, then you'd probably be ok with this. If you are not, there are a lot of steps to even connect your server and get it to scan correctly, and no mitigation steps are made immediately obvious should there be a threat, so it's a lot for an unfamiliar or beginner user.

Comodo cWatch Support

Support is chat only and was not very easy to deal with. I had to spend hours on chat with them just to get my server connected properly. I was getting cookie cutter answers for a while before they were able to get someone more higher up to me. Didn't seem US based either.
ProsCons
None
Slow Resolution
Poor followup
Less knowledgeable
Problems left unsolved
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
Slow Initial Response
Premium support was not an option for purchase that I could see.
I would not describe any of my customer service interactions with Comodo cWatch as exceptional in a good way unfortunately. The chat only agents were very frustrating to talk to, my issues took multiple contact to get fixed, and overall was just not a positive experience.