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Dragon RMM (ITarian / Comodo ONE) vs. Motadata ServiceOps

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Dragon RMM (ITarian / Comodo ONE)

5 Reviews and Ratings

Motadata ServiceOps

5 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Dragon RMM (ITarian / Comodo ONE)

    Score6.4 out of 10
    		N/AComodo's RMM solution, Dragon RMM (or ITarian, also known as Comodo One) is a remote monitoring and management (RMM) tool suite supporting patch management, auto discovery, network assessment, ITSM, and payment management tool for ITSM service providers.N/A

    Motadata ServiceOps

    Score9 out of 10
    Small Businesses (1-50 employees)
    		Motadata ServiceOps is an ITIL v4-aligned IT Service Management platform from Mindarray Systems Pvt. Ltd. It unifies service desk, IT asset management, and patch and package management into one platform with a shared CMDB, so teams run incidents, assets, and patching without stitching together separate tools. What It Does ServiceOps is built on Motadata's proprietary Deep Learning Framework for IT Operations (DFIT), the same framework behind Motadata ObserveOps. AI is…N/A
    Pricing
    Dragon RMM (ITarian / Comodo ONE)Motadata ServiceOps
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Dragon RMM (ITarian / Comodo ONE)Motadata ServiceOps
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Features
    Dragon RMM (ITarian / Comodo ONE)Motadata ServiceOps
    Monitoring Tasks
    Comparison of Monitoring Tasks features of Dragon RMM (ITarian / Comodo ONE) and Motadata ServiceOps
    Feature
    Dragon RMM (ITarian / Comodo ONE)
    1.8
    1 Ratings
    119% below category average
    Motadata ServiceOps
    -
    Ratings
    Remote monitoring2.01 Ratings00 Ratings
    Network device monitoring1.01 Ratings00 Ratings
    Management Tasks
    Comparison of Management Tasks features of Dragon RMM (ITarian / Comodo ONE) and Motadata ServiceOps
    Feature
    Dragon RMM (ITarian / Comodo ONE)
    2.0
    1 Ratings
    108% below category average
    Motadata ServiceOps
    -
    Ratings
    Patch Management2.01 Ratings00 Ratings
    Policy-based automation2.01 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Dragon RMM (ITarian / Comodo ONE) and Motadata ServiceOps
    Feature
    Dragon RMM (ITarian / Comodo ONE)
    -
    Ratings
    Motadata ServiceOps
    8.9
    1 Ratings
    9% above category average
    Organize and prioritize service tickets00 Ratings9.11 Ratings
    Service restoration00 Ratings9.11 Ratings
    Self-service tools00 Ratings9.11 Ratings
    Subscription-based notifications00 Ratings8.21 Ratings
    ITSM collaboration and documentation00 Ratings9.11 Ratings
    ITSM reports and dashboards00 Ratings9.11 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Dragon RMM (ITarian / Comodo ONE) and Motadata ServiceOps
    Feature
    Dragon RMM (ITarian / Comodo ONE)
    -
    Ratings
    Motadata ServiceOps
    9.1
    1 Ratings
    12% above category average
    Configuration mangement00 Ratings9.11 Ratings
    Asset management dashboard00 Ratings9.11 Ratings
    Policy and contract enforcement00 Ratings9.11 Ratings
    Change management
    Comparison of Change management features of Dragon RMM (ITarian / Comodo ONE) and Motadata ServiceOps
    Feature
    Dragon RMM (ITarian / Comodo ONE)
    -
    Ratings
    Motadata ServiceOps
    8.6
    1 Ratings
    2% above category average
    Change requests repository00 Ratings9.11 Ratings
    Service-level management00 Ratings8.21 Ratings
    Best Alternatives
    Dragon RMM (ITarian / Comodo ONE)Motadata ServiceOps
    Small Businesses
    Panda Systems Management
    Score7.2 out of 10
    Agiloft Service Desk (discontinued)
    Score9 out of 10
    Medium-sized Companies
    N-able N-sight RMM
    Score7.4 out of 10
    ManageEngine ServiceDesk Plus
    Score9.2 out of 10
    Enterprises
    No answers on this topic
    Ivanti ITSM
    Score6.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Dragon RMM (ITarian / Comodo ONE)Motadata ServiceOps
    Likelihood to Recommend
    4.0
    (1 ratings)
    9.1
    (1 ratings)
    Usability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Support Rating
    3.0
    (1 ratings)
    9.1
    (1 ratings)
    User Testimonials
    Dragon RMM (ITarian / Comodo ONE)Motadata ServiceOps
    Likelihood to Recommend
    Comodo
    It is well suited for a startup MSP that cannot afford some of the more expensive tools.
    jesse nanes
    Systems Engineer
    Read full review
    Motadata (Mindarray Systems)
    Well suited if a service desk is needed and you need to manage IT admins. It helps to sell IT services and deliver them to the clients more efficiently.
    Андрей Михалюк (Andrew Mikhaliuk)
    CEO
    Read full review
    Pros
    Comodo
    • Remote control
    • Remote CMD/powershell
    jesse nanes
    Systems Engineer
    Read full review
    Motadata (Mindarray Systems)
    • Balancing the workload
    • Process automation
    • Asset discovery
    • Contract and SLA management
    • Get Single Pane Glass View
    • Root Cause Analysis with context
    • Reduce outages and improve performance
    Андрей Михалюк (Andrew Mikhaliuk)
    CEO
    Read full review
    Cons
    Comodo
    • Remote control
    • Scripting
    jesse nanes
    Systems Engineer
    Read full review
    Motadata (Mindarray Systems)
    • Machine learning
    • AI chat-bot
    • Parch management
    • Multi Language Support is missing
    Андрей Михалюк (Andrew Mikhaliuk)
    CEO
    Read full review
    Usability
    Comodo
    No answers on this topic
    Motadata (Mindarray Systems)
    Very easy to use. GUI is self explanatory. We normally do not have to tech new users on how to use the system, they can simply start working because e of the simplicity.
    Андрей Михалюк (Andrew Mikhaliuk)
    CEO
    Read full review
    Support Rating
    Comodo
    Support was very responsive when needed.
    jesse nanes
    Systems Engineer
    Read full review
    Motadata (Mindarray Systems)
    The support is superb - fast and ready to help. The team is really motivated to help not just to close the ticket. It is one of the best IT related support experience s ever.
    Андрей Михалюк (Andrew Mikhaliuk)
    CEO
    Read full review
    Alternatives Considered
    Comodo
    No answers on this topic
    Motadata (Mindarray Systems)
    Motadata has a way better support from vendor and local partners. And Motadata is a one comprehensive absolutions not a bunch of modules connected together.
    Андрей Михалюк (Andrew Mikhaliuk)
    CEO
    Read full review
    Return on Investment
    Comodo
    • Ended up moving to another solution.
    • The time spent on this solution did not improve our business workflow.
    jesse nanes
    Systems Engineer
    Read full review
    Motadata (Mindarray Systems)
    • Increase the effectivness of IT staff
    • Keeping IT assets under control
    • 50% reduction in MTTR
    • Enhanced network availability and uptime by 20%
    Андрей Михалюк (Andrew Mikhaliuk)
    CEO
    Read full review
    ScreenShots

    Motadata ServiceOps Screenshots

    Screenshot of Service ManagementScreenshot of IT Asset & Configuration ManagementScreenshot of Patch & Deployment ManagementScreenshot of Agentic AI & OrchestrationScreenshot of MSP for ServiceOps