iX Hello by Concentrix vs. Yellow.ai

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
iX Hello
Score 0.0 out of 10
N/A
iX Hello is a Conversational AI Platform for customer-facing and employee-facing virtual assistants. Concentrix positions the product as a multimodal AI assistant platform that supports chat, SMS, and voice interactions, with enterprise integrations and no-code configuration for faster deployment.N/A
Yellow.ai
Score 8.3 out of 10
N/A
yellow.ai (formerly Yellow Messenger) is a customer experience automation platform enabling enterprises to leverage its NLP engine to build chat and voice bots. Combining AI and human intelligence to automate customer and employee experience, the company aims to democratize AI through its no-code/low-code bot builders, omnichannel virtual assistants, and ticketing automation suite.N/A
Pricing
iX Hello by ConcentrixYellow.ai
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
iX HelloYellow.ai
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalOptional
Additional DetailsContact vendor for pricing information.
More Pricing Information
User Ratings
iX Hello by ConcentrixYellow.ai
Likelihood to Recommend
-
(0 ratings)
9.0
(2 ratings)
User Testimonials
iX Hello by ConcentrixYellow.ai
Likelihood to Recommend
Concentrix
No answers on this topic
Yellow.ai
I guess well suited for all kinds of use cases, scenarios across the industry, geography, businesses, etc.
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Pros
Concentrix
No answers on this topic
Yellow.ai
  • Web integrated chat bot
  • WhatsApp bot
  • Good support from YM team
  • Transparent dashboard for analysis
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Cons
Concentrix
No answers on this topic
Yellow.ai
  • Shopping features in bot
  • pricing
  • app integration
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Alternatives Considered
Concentrix
No answers on this topic
Yellow.ai
The main factor was use cases implemented elsewhere in the BFSI domain besides competitive cost & implementation timelines.
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Return on Investment
Concentrix
No answers on this topic
Yellow.ai
  • Chatbot is another touch point for customer to do servicing of their loan.
  • The following are the benefits for the customers.
  • Avoid long wait times to reach agent.
  • Get quick and reliable and up to date information.
  • Easy and guided self-service journey.
  • Post-launch on 04-Jan-20, in one month we had around 28000 unique customers visiting the bot.
  • 24 X 7 availability.
  • Increased customer satisfaction.
  • Reduction in customer support manpower.
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ScreenShots