Viewpoint eDiscovery, from Conduent vs. Nextpoint

Nextpoint is great in a wide range of scenarios. Specifically, it has worked very well for me when we have been confronted with both large and small document productions which need to be reviewed. We have also been able to use Nextpoint to address some other, non-document production related problems. I think Nextpoint is a strong tool to consider in just about any scenario. The only time I would hesitate to use Nextpoint would be in some type of involved document production that needs many levels of organization. The lack of subfolders can be a bit of a challenge and, although the coding options meet the need in my opinion, it is not exactly what everyone is looking for.

Incentivized

• Importing data is a breeze with Nextpoint.
• Customer support is above and beyond any in the industry.
• From collection to culling, to review, processing and production - this is by far the best program.
• The Nextpoint team is constantly improving upon its great products and keeps users powered up and educated, using customer feedback.

Incentivized

• Tagging email families and related documents can take a bit longer than other e-discovery platforms.

Incentivized

The basic package does not include support other than general issues and the help content is not very helpful. The next level has committed and dedicated resources which would provide a better rating here but for the basic package, the support is lacking which makes it a difficult starting option and as a result, you then miss out on the pricing benefits.

Incentivized

Nextpoint's ability to allow users to customize the way they use the system is what sets it apart. You can use Nextpoint in a variety of ways and completely customize the way the system tracks information and data. The ability to set up different searches and data points being tracked is extremely helpful.

Incentivized

• This program pays for itself in time and money saved versus traditional eDiscovery platforms.
• For less than $1,000 a month, all databases for all cases can be processed and produced for us with this program. It cuts out the middle man and the hidden expenses, costing the firm and the client far less than other eDiscovery programs.

Incentivized