Great overall value with the basic package but does not have great support levels
November 16, 2019

Great overall value with the basic package but does not have great support levels

Emily McNeeley | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Nextpoint

We use Nextpoint for high volume e-discovery purposes. It is used on a selective case basis where the costs to host large amounts of data are cost-prohibitive. It provides a great resource for these types of cases but we use other software for smaller cases.

Pros

  • Can handle a large volume of data.
  • File room areas.
  • No hidden fees.

Cons

  • Limited organization of high volume of data.
  • I cannot see the original file structure in a visual way after import.
  • The folder screen has to be expanded to see all folders.
  • Scales across cases to keep costs down for all clients.
  • The help content is hard to understand and you have to pay more for assistance.
  • Given us options that we wouldn't have otherwise.
Easy to understand the pricing structure and there are no hidden fees. Modeled on a do it yourself basis which is nice. Less expensive than the other options on the market which makes it client-friendly. It is easily configured to set tags, folders, fields, etc to capture any information that is relevant to the case.
The basic package does not include support other than general issues and the help content is not very helpful. The next level has committed and dedicated resources which would provide a better rating here but for the basic package, the support is lacking which makes it a difficult starting option and as a result, you then miss out on the pricing benefits.

Do you think Nextpoint delivers good value for the price?

Yes

Are you happy with Nextpoint's feature set?

Yes

Did Nextpoint live up to sales and marketing promises?

Yes

Did implementation of Nextpoint go as expected?

Yes

Would you buy Nextpoint again?

Yes

Very well suited to high volume data cases where cost is an issue. It is also very useful for sharing access to co-counsel, experts, etc. on cases without any additional fees. The pricing structure is clear and concise and easy to understand. Nextpoint is a great option to have in organizations with lots of cases without having to worry about minimums or high volume costs.

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