ConnectWise PSA vs. Flexmonster Pivot Table & Charts Component

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ConnectWise PSA
Score 8.1 out of 10
Small Businesses (1-50 employees)
ConnectWise PSA (formerly Manage) is a business management platform for companies that sell, service, and support technology. The platform is cloud-based and integrates automation, help desk and customer service, sales, marketing, project management, and business analytics. It is the hub of the ConnectWise suite.
$35
Per Tech Per Month
Flexmonster Pivot Table & Charts Component
Score 10.0 out of 10
Mid-Size Companies (51-1,000 employees)
Flexmonster Pivot Table & Charts is a component for interactive pivot reports that can be inserted into a web page or a web application. It’s a JavaScript tool that enables a user to visualize their business data. This solution supports Microsoft Analysis Services OLAP cubes, Mondrian, icCube, JSON, SQL (MS SQL, MySQL and others) databases or static JSON or CSV files. According to the vendor, this solution allows users to work extremely quickly with really large data…
$0
Annual SaaS Subscription
Pricing
ConnectWise PSAFlexmonster Pivot Table & Charts Component
Editions & Modules
Subscription
$35.00
Per Tech Per Month
Pivot Table for SQL/CSV/JSON Unlimited
$0
Annual SaaS Subscription
Pivot Table for Pentaho Mondrian
$0
Annual SaaS Subscription
Pivot Table for MS Analysis Services
$0
Annual SaaS Subscription
Pivot Table for SQL/CSV/JSON Basic
$299
Annual subscription
Pivot Table for Pentaho Mondrian
$799
Annual subscription
Pivot Table for SQL/CSV/JSON Unlimited
$799
Annual subscription
Pivot Table for MS Analysis Services
$799
Annual subscription
Offerings
Pricing Offerings
ConnectWise PSAFlexmonster Pivot Table & Charts Component
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
ConnectWise PSAFlexmonster Pivot Table & Charts Component
Features
ConnectWise PSAFlexmonster Pivot Table & Charts Component
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
ConnectWise PSA
8.8
89 Ratings
7% above category average
Flexmonster Pivot Table & Charts Component
-
Ratings
Organize and prioritize service tickets9.489 Ratings00 Ratings
Expert directory6.950 Ratings00 Ratings
Subscription-based notifications8.562 Ratings00 Ratings
ITSM collaboration and documentation8.169 Ratings00 Ratings
Ticket creation and submission9.989 Ratings00 Ratings
Ticket response9.788 Ratings00 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
ConnectWise PSA
7.8
83 Ratings
3% below category average
Flexmonster Pivot Table & Charts Component
-
Ratings
External knowledge base8.768 Ratings00 Ratings
Internal knowledge base6.978 Ratings00 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
ConnectWise PSA
9.3
86 Ratings
15% above category average
Flexmonster Pivot Table & Charts Component
-
Ratings
Customer portal8.081 Ratings00 Ratings
IVR10.021 Ratings00 Ratings
Social integration10.028 Ratings00 Ratings
Email support9.681 Ratings00 Ratings
Help Desk CRM integration8.876 Ratings00 Ratings
BI Standard Reporting
Comparison of BI Standard Reporting features of Product A and Product B
ConnectWise PSA
-
Ratings
Flexmonster Pivot Table & Charts Component
10.0
1 Ratings
20% above category average
Report Formatting Templates00 Ratings10.01 Ratings
Ad-hoc Reporting
Comparison of Ad-hoc Reporting features of Product A and Product B
ConnectWise PSA
-
Ratings
Flexmonster Pivot Table & Charts Component
9.5
1 Ratings
17% above category average
Formatting capabilities00 Ratings9.01 Ratings
Report sharing and collaboration00 Ratings10.01 Ratings
Report Output and Scheduling
Comparison of Report Output and Scheduling features of Product A and Product B
ConnectWise PSA
-
Ratings
Flexmonster Pivot Table & Charts Component
10.0
1 Ratings
19% above category average
Publish to PDF00 Ratings10.01 Ratings
Mobile Capabilities
Comparison of Mobile Capabilities features of Product A and Product B
ConnectWise PSA
-
Ratings
Flexmonster Pivot Table & Charts Component
10.0
1 Ratings
25% above category average
Responsive Design for Web Access00 Ratings10.01 Ratings
Best Alternatives
ConnectWise PSAFlexmonster Pivot Table & Charts Component
Small Businesses
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Yellowfin
Yellowfin
Score 8.7 out of 10
Medium-sized Companies
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Reveal
Reveal
Score 10.0 out of 10
Enterprises
SysAid
SysAid
Score 8.9 out of 10
Kyvos Semantic Layer
Kyvos Semantic Layer
Score 9.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ConnectWise PSAFlexmonster Pivot Table & Charts Component
Likelihood to Recommend
8.3
(143 ratings)
10.0
(1 ratings)
Likelihood to Renew
7.6
(25 ratings)
-
(0 ratings)
Usability
8.3
(35 ratings)
9.0
(1 ratings)
Availability
8.0
(4 ratings)
-
(0 ratings)
Performance
1.0
(7 ratings)
-
(0 ratings)
Support Rating
5.3
(27 ratings)
10.0
(1 ratings)
Online Training
5.0
(8 ratings)
-
(0 ratings)
Implementation Rating
1.0
(5 ratings)
-
(0 ratings)
Configurability
1.0
(1 ratings)
-
(0 ratings)
Ease of integration
1.0
(2 ratings)
-
(0 ratings)
Product Scalability
1.0
(7 ratings)
-
(0 ratings)
Vendor post-sale
1.0
(1 ratings)
-
(0 ratings)
Vendor pre-sale
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
ConnectWise PSAFlexmonster Pivot Table & Charts Component
Likelihood to Recommend
ConnectWise
BrightGauge lets us know when we have critical issues that need solving. A massive influx of tickets all at the same time triggers an investigation. Usually, it is tied to a server going down, which we can address. It would not be helpful for a small MSP or IT department with just a few daily tickets. The stats are better used to track a large amount of clients.
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Flexmonster
Fantastic product to embed in any SaaS solution for reporting and data exports. Excellent performance, ability to customize fields and tons of other features out of the box that makes it a well-rounded tool that is easy to use. To top it off their support is amazing for answering technical questions quickly and they provide great examples to learn how to interact with the code. We are very happy with our choice to use Flexmonster!
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Pros
ConnectWise
  • Tickets- Customers can email and a ticket is generated and falls under their profile for historical records. You can save documents and select if they are customer facing or only internal facing. The option as well to have communication in tickets whether its internal facing or customer facing is nice to have when you're trying to keep a record or important details for just internal means and the customer doesn't have to see all the jargon.
  • Procurement - It's great to have this integrate with Quosal Sell. Quotes being processed into opportunities and then into a sales order which connects to a ticket or project is pretty easy to use. It does have a learning curve but once you get the hang of it, it's straightforward. Everything is pretty connected, whether keeping track of products customers have purchased historically through us, to knowing what ticket is associated to an RMA.
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Flexmonster
No answers on this topic
Cons
ConnectWise
  • Annual or more than annualized data is desperately needed for MSPs to show trends, current limitation is previous 240 days for ConnectWise tickets
  • Alerts when datasets do not sync properly, I have to rely on my team to notice vs get an automated alert from BrightGauge
  • Small thing, but it would be nice to have more options on the report scheduler to enable a start date. If you wish to do it quarterly, you have to start the schedule exactly 3 months from the next run.
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Flexmonster
No answers on this topic
Likelihood to Renew
ConnectWise
ConnectWise has uniquely positioned themselves with the Modern Office Suite to have direct integration with a nearly full suite of tools for MSPs. Although each tool may not necessarily be the absolute best tool on the market, the efficiencies leveraged through direct integration make the entire suite an obvious choice for most companies.
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Flexmonster
No answers on this topic
Usability
ConnectWise
I have been using ConnectWise since 2004 and I am impressed with the progress they have made. However, there are still bugs that don't work quite like they should. If I were to run reports and get consistent answers along with a couple other annoyances, then I would score CW as a 10
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Flexmonster
Checks all the boxes! Easy to use, great out of the box feature set and fantastic support team
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Reliability and Availability
ConnectWise
We use the cloud version of ConnectWise and in the last 5 years it has never been down for us during business hours. I can only recall 1 time when it was not available during off hours when we wanted to use it.
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Flexmonster
No answers on this topic
Performance
ConnectWise
Some tab for certain areas load speeds could be better. Dashboards can load slowly when they reference multiple reports. Some reports can load slowly based on the tables and views they are accessing. At times the SQL queries being performed in the background can actually timeout and a tab or screen will fail to load.
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Flexmonster
No answers on this topic
Support Rating
ConnectWise
The front line support techs are wildly inconsistent when it comes to the level of support. Sometimes you get someone who just wants to throw links to University documentation at you, sometimes you get someone who truly tries to understand your issue and confers with peers and managers to find an answer, and sometimes you get someone who just wants to create a ticket and escalate immediately. If you ask three different techs the same question you will probably get three different answers, one of them being, "That's not possible."
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Flexmonster
Quick response to questions and feedback, excellent documentation for learning about the product and tons of examples to leverage.
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Online Training
ConnectWise
We are a telecoms company. Whilst CW were very happy to sell us their product and tell us how good it is for telecoms. All the training material is geared towards IT MSP's. The on-line training material was virtually useless. We found the implementation a bit of a joke. They tried telling us 12 hours of implementation time would be sufficient to launch the product. We erred on the side of caution and paid for 24 hours. This was quickly eaten away and we were nowhere near ready to go-live. I find the on-line chat facility is of much more use for us.
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Flexmonster
No answers on this topic
Implementation Rating
ConnectWise
Rather than letting them sell you a block of time for implementation, create a list of things that must be completed do declare the implementation complete. The implementer will have the discretion on what they set up and in what order. They will be trying to end their services in as little time as possible and may not get things set up right. You are best advised to hire a third-party wizard that has done many of these setups. Record the audio and video of all of your implementation sessions.
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Flexmonster
No answers on this topic
Alternatives Considered
ConnectWise
Everyone but dynamics had holes in it. Dynamics is good, but it requires more development time. I spoke with some people that have CW and liked it. But when I inquired after our frustrations, I discovered they had a full time scheduling & logistics CW manager and the field people were using it purely like any other more simplistic ticket system. They said it would be impossible otherwise. The one big difference is the transparency of the sales effort. The other sales people were honest on the limitations or potential challenges and worked with us. They also worked with our agenda. At CW they don't have that option. The consulting time is eaten through a pre-formatted agenda which they communicate too you, not with you.
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Flexmonster
No answers on this topic
Scalability
ConnectWise
ConnectWise seems to have a good understanding of the IT service industry. During the required onboarding training, they even preach configuring only features that you need right now, as you can always scale up later. The feature set for the most part takes into considerations all aspects of an IT business, whether small or enterprise, or growing from one to the next.
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Flexmonster
No answers on this topic
Return on Investment
ConnectWise
  • The positive impact is no one has to return to the office to look at notes - they can look up the support ticket on their laptop, tablet, or phone.
  • The positive impact on ROI is keeping all of your support tickets organized in one spot and multiple techs can update them.
  • The positive impact on ROI is that you have happier customers as you can update the support tickets no matter where you are at
Read full review
Flexmonster
No answers on this topic
ScreenShots

ConnectWise PSA Screenshots

Screenshot of ConnectWise PSA service tickets, which give technicians everything they need in one view—communication history, device details, assigned resources, documentation, and integrated tools like ConnectWise RMM and ScreenConnect®. Here, users can track time, update progress, and resolve issues with a customizable workspace.Screenshot of the newly redesigned Projects module, which introduces Kanban board functionality, simplifying project execution with a visual approach to manage tasks, track progress, and maintain accountability. Teams stay aligned, focused, and efficient from kickoff to completion.Screenshot of the updated Projects module that introduces Scheduling Assistant functionality, making project planning and capacity management easier and more efficient, while maximizing team utilization.Screenshot of where technicians on the go can utilize the ConnectWise PSA Mobile App to quickly see what is scheduled, log time, and stay billable without ever opening their laptops.

Flexmonster Pivot Table & Charts Component Screenshots

Screenshot of Pivot Component supports the printing of the Pivot view. Additionally users can export the reports into a variety of formats.Screenshot of Pivot Table Component helps you to create interactive pivot tables and charts reports for web and Flex applications. Pivot Component will provide your customers with an extremely intuitive end-user experience while creating and analyzing reports.Screenshot of Pivot Charts provide an alternative, interactive way to visualize data.Screenshot of The component will connect to any database: MS SQL, MySQL, Oracle, PostgreSQL - using simple script generating CSV output to enable real-time business analysis. Pivot Component is full browser-side component, thus you can use any desired server-side to generate CSV data.Screenshot of Pivot Table Component can connect to OLAP cubes via XMLA protocol. XMLA is XML for Analysis - an industry standard for data access in analytical systems, such as OLAP and Data Mining.Screenshot of Start mobile business reporting with the Flexmonster mobile application. It can be downloaded to your tablets from Google Play or Apple App Store.