ConnectWise PSA vs. GFI HelpDesk
ConnectWise PSA vs. GFI HelpDesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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ConnectWise PSA | Small Businesses (1-50 employees) | ConnectWise PSA (formerly Manage) is a business management platform for companies that sell, service, and support technology. The platform is cloud-based and integrates automation, help desk and customer service, sales, marketing, project management, and business analytics. It is the hub of the ConnectWise suite. | $35 Per Tech Per Month | |
GFI HelpDesk | N/A | GFI HelpDesk is self hosted service desk software that consolidates and integrates support functionality. It enables customers to log tickets through email, chat or other applications and track them to know they’re being addressed. Staff can see, create, assign and close support tickets. People inside a company can collaborate through helpdesk notes to solve issues. And teams can create rules for automatic responses or routing based on ticket properties, ticket content, or the type of customer. | N/A |
ConnectWise PSA | GFI HelpDesk | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
ConnectWise PSA | GFI HelpDesk | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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ConnectWise PSA | GFI HelpDesk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ConnectWise PSA | GFI HelpDesk | |
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Likelihood to Recommend | 2.3 (113 ratings) | - (0 ratings) |
Likelihood to Renew | 7.6 (25 ratings) | - (0 ratings) |
Usability | 7.4 (25 ratings) | - (0 ratings) |
Availability | 8.0 (4 ratings) | - (0 ratings) |
Performance | 1.0 (7 ratings) | - (0 ratings) |
Support Rating | 4.5 (20 ratings) | - (0 ratings) |
Online Training | 5.0 (8 ratings) | - (0 ratings) |
Implementation Rating | 1.0 (5 ratings) | - (0 ratings) |
Configurability | 1.0 (1 ratings) | - (0 ratings) |
Ease of integration | 1.0 (2 ratings) | - (0 ratings) |
Product Scalability | 1.0 (7 ratings) | - (0 ratings) |
Vendor post-sale | 1.0 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 10.0 (1 ratings) | - (0 ratings) |
ConnectWise PSA | GFI HelpDesk | |
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Likelihood to Recommend | ConnectWise | GFI Software No answers on this topic |
Pros | ConnectWise | GFI Software No answers on this topic |
Cons | ConnectWise | GFI Software No answers on this topic |
Likelihood to Renew | ConnectWise | GFI Software No answers on this topic |
Usability | ConnectWise | GFI Software No answers on this topic |
Reliability and Availability | ConnectWise | GFI Software No answers on this topic |
Performance | ConnectWise | GFI Software No answers on this topic |
Support Rating | ConnectWise | GFI Software No answers on this topic |
Online Training | ConnectWise | GFI Software No answers on this topic |
Implementation Rating | ConnectWise | GFI Software No answers on this topic |
Alternatives Considered | ConnectWise | GFI Software No answers on this topic |
Scalability | ConnectWise | GFI Software No answers on this topic |
Return on Investment | ConnectWise | GFI Software No answers on this topic |
ScreenShots | ConnectWise PSA Screenshots |