ConnectWise PSA vs. Supportbench
ConnectWise PSA vs. Supportbench
Product | Rating | Most Used By | Product Summary | Starting Price |
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ConnectWise PSA | Small Businesses (1-50 employees) | ConnectWise PSA (formerly Manage) is a business management platform for companies that sell, service, and support technology. The platform is cloud-based and integrates automation, help desk and customer service, sales, marketing, project management, and business analytics. It is the hub of the ConnectWise suite. | $35 Per Tech Per Month | |
Supportbench | Small Businesses (1-50 employees) | Supportbench is a SaaS solution that is focused on giving companies the ability to deliver the best possible support to their customers. According to the vendor, this solution melds the simple beauty of small business products with the power and complexity of enterprise solutions. Supportbench includes advanced SLA management features that enable users to create SLAs for specific companies, contacts, contracts, priorities, assets and more. | $20 agent |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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ConnectWise PSA | Supportbench | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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ConnectWise PSA | Supportbench | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ConnectWise PSA | Supportbench | |
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Likelihood to Recommend | 2.5 (113 ratings) | - (0 ratings) |
Likelihood to Renew | 7.6 (25 ratings) | - (0 ratings) |
Usability | 7.4 (25 ratings) | - (0 ratings) |
Availability | 8.0 (4 ratings) | - (0 ratings) |
Performance | 1.0 (7 ratings) | - (0 ratings) |
Support Rating | 4.5 (20 ratings) | - (0 ratings) |
Online Training | 5.0 (8 ratings) | - (0 ratings) |
Implementation Rating | 1.0 (5 ratings) | - (0 ratings) |
Configurability | 1.0 (1 ratings) | - (0 ratings) |
Ease of integration | 1.0 (2 ratings) | - (0 ratings) |
Product Scalability | 1.0 (7 ratings) | - (0 ratings) |
Vendor post-sale | 1.0 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 10.0 (1 ratings) | - (0 ratings) |
ConnectWise PSA | Supportbench | |
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Likelihood to Recommend | ConnectWise | Supportbench Service Inc. No answers on this topic |
Pros | ConnectWise | Supportbench Service Inc. No answers on this topic |
Cons | ConnectWise | Supportbench Service Inc. No answers on this topic |
Likelihood to Renew | ConnectWise | Supportbench Service Inc. No answers on this topic |
Usability | ConnectWise | Supportbench Service Inc. No answers on this topic |
Reliability and Availability | ConnectWise | Supportbench Service Inc. No answers on this topic |
Performance | ConnectWise | Supportbench Service Inc. No answers on this topic |
Support Rating | ConnectWise | Supportbench Service Inc. No answers on this topic |
Online Training | ConnectWise | Supportbench Service Inc. No answers on this topic |
Implementation Rating | ConnectWise | Supportbench Service Inc. No answers on this topic |
Alternatives Considered | ConnectWise | Supportbench Service Inc. No answers on this topic |
Scalability | ConnectWise | Supportbench Service Inc. No answers on this topic |
Return on Investment | ConnectWise | Supportbench Service Inc. No answers on this topic |
ScreenShots | ConnectWise PSA Screenshots | Supportbench Screenshots |