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Constructor.io Search vs. Inbenta Enterprise Search

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Constructor.io Search

    Score8 out of 10
    Enterprise companies (1,001+ employees)
    Constructor Search promises to improve conversions and revenue from onsite and in-app search, using search science and artificial intelligence, Constructor's cloud-based search-as-a-service solution uses natural language processing, machine learning-enhanced results ranking, collaborative personalization, and merchant controls to power enterprise-grade onsite and in-app search. Whether search results are optimized for relevance, revenue, conversions, conversations — or all of the…N/A

    Inbenta Enterprise Search

    Score8 out of 10
    Enterprise companies (1,001+ employees)
    Inbenta is a conversational intelligence technology provider headquartered in Sunnyvale. Inbenta Search is a search tool built with the vendor’s Symbolic AI and Natural Language Processing (NLP) that aims to help the user reduce support cost by understanding customers’ questions and quickly delivering the most relevant answers, providing a self-service solution to customer support.N/A
    Pricing
    Constructor.io SearchInbenta Enterprise Search
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Constructor.io SearchInbenta Enterprise Search
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeRequired
    Additional Details—Inbenta is a scalable solution. The vendor charges based on the number of sessions or searches that occur on the user's support site. The vendor also offers free trials with certain partner integrations including Zendesk and Salesforce Desk.com.
    More Pricing Information
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    User Ratings
    Constructor.io SearchInbenta Enterprise Search
    Likelihood to Recommend
    9.0
    (1 ratings)
    8.0
    (1 ratings)
    User Testimonials
    Constructor.io SearchInbenta Enterprise Search
    Likelihood to Recommend
    Constructor.io Corporation
    Constructor.io Search takes all of the guesswork out of maintaining a search engine. As merchandisers or product teams, we have educated guesses at how search relevance should work but the customer is always king. We can't always predict the ways in which consumers will search or what their intent is. That's why the behavioral-driven approach that Constructor.io employs works so well. It means that merchandisers can focus on their sales and promotional responsibilities, instead of wasting time and bandwidth on base-level relevance questions.
    Incentivized
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    Inbenta Technologies Inc.
    If you are looking for an enterprise search platform that offers an easy to use interface and if high performance is not really your priority, then I believe Inbenta Enterprise Search would fit your use case. For most other situations, I would recommend using a tried and tested search platform like Apache Solr.
    Incentivized
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    Pros
    Constructor.io Corporation
    • Optimizes for business KPIs, not string matches, so merchandisers can focus on strategy instead of maintaining a dictionary.
    • Gives merchandisers control to curate the right customer experience per their expert understanding.
    • Customer/technical support during and after implementation.
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    Inbenta Technologies Inc.
    • Fairly easy to use interface.
    • Quick to onboard new users, both in terms of access as well as training.
    • The NLP-based semantic search feature is quite impressive.
    Incentivized
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    Cons
    Constructor.io Corporation
    • Visibility of the personalization algorithm.
    • Exposing detailed analytics within the customer-facing dashboard.
    • "Top searches" available via API.
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    Inbenta Technologies Inc.
    • It is a fairly new tool in the market, so not much market feedback exists for this. This made us apprehensive in using it.
    • The documentation and online forums are bare minimum.
    • Quite buggy when working with multiple sources.
    Incentivized
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    Alternatives Considered
    Constructor.io Corporation
    No answers on this topic
    Inbenta Technologies Inc.
    Apache Solr to Inbenta is like Java to Python. Apache Solr is powerful and handles complex search platforms well. Inbenta, on the other hand, is meant to be easy to use and does not lay too much emphasis on performance. If you are a small or medium business, Inbenta may suit your needs better. However, if you wish to manage a large and complex search platform, Solr is the way to go.
    Incentivized
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    Return on Investment
    Constructor.io Corporation
    No answers on this topic
    Inbenta Technologies Inc.
    • Enabled our developers to quickly deploy changes to the search model.
    • NLP-powered semantic search feedback provides good actionable insights.
    Incentivized
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    ScreenShots

    Inbenta Enterprise Search Screenshots

    Screenshot of Inbenta Search Sample Result