puts your businesses KPIs first
April 28, 2022 puts your businesses KPIs first

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Search

We use Search to power our overall product discovery experience -- across browse, search, and search autocomplete. We also leverage the framework to power a product comparison feature.
  • Optimizes for business KPIs, not string matches, so merchandisers can focus on strategy instead of maintaining a dictionary.
  • Gives merchandisers control to curate the right customer experience per their expert understanding.
  • Customer/technical support during and after implementation.
  • Visibility of the personalization algorithm.
  • Exposing detailed analytics within the customer-facing dashboard.
  • "Top searches" available via API.
  • Behaviorally-driven algorithm
  • Personalized results
  • Cognitive embeddings search results
  • 53% in revenue
  • 7% lift in search usage
  • 13% lift in search conversion rate

Do you think Search delivers good value for the price?


Are you happy with Search's feature set?


Did Search live up to sales and marketing promises?


Did implementation of Search go as expected?


Would you buy Search again?

Yes Search takes all of the guesswork out of maintaining a search engine. As merchandisers or product teams, we have educated guesses at how search relevance should work but the customer is always king. We can't always predict the ways in which consumers will search or what their intent is. That's why the behavioral-driven approach that employs works so well. It means that merchandisers can focus on their sales and promotional responsibilities, instead of wasting time and bandwidth on base-level relevance questions.