Constructware (discontinued) vs. Service Fusion

Constructware is well suited for many different types of projects in both real estate and infrastructure. However, it is now becoming outdated with the introduction of the BIM 360 platform. I think even Autodesk may plan to slowly stop rolling out subscriptions to Cnstructware since most of its functions are now getting added on to BIM 360.

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Service Fusion is a fantastic application for any business conducting fieldwork. Any instance in which you need to schedule and route agents for services (ie onsite repair services, contractors, construction, project management firms). Additionally, it could be applied to field sales representatives. As Service Fusion does have a CRM function, a structured sales organization could apply the features to track and follow up on lead generation and/or sales visits!

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• Provenance. Keeps track of changes and the people/companies who made those changes.
• Collaboration.
• Work [is stored] in the cloud.

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• GPS Integration for routing agents/technicians to job sites.
• Reporting, especially post-ticket completion.
• Customer Management - containing all pertinent files and information for a given customer.

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• UI can be improved, as shown by improvements made in BIM 360.
• Only works well with Internet Explorer.
• Steep Learning Curve due to confusing UI.

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• Integrations with 3rd Party Applications - especially CRM.
• Access permissions are complicated and somewhat unnecessary.

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Better than Unifier: 1. Better UI 2. Everything else is about the same Bim360 is now the go-to platform for all functions previously provided by Constructware.

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• Saves time.
• Eases collaboration.
• Increases accountability.

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• Postive ROI.
• Streamlined scheduling process for field service calls.
• Reporting has generated a traceable trail for long-term customers, to help better serve their needs.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info