What users are saying about
1 Rating
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Score 7 out of 100
2 Ratings
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Score 4 out of 100

Feature Set Ratings

  • Contactability ranks higher in 9 feature sets: Sales Force Automation, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software, Platform
  • Talisma Social CRM ranks higher in 1 feature set: Customer Service & Support

Sales Force Automation

6.3

Contactability

63%
5.6

Talisma Social CRM

56%
Contactability ranks higher in 7/9 features

Customer data management / contact management

6.0
60%
1 Rating
8.0
80%
1 Rating

Workflow management

7.0
70%
1 Rating
6.0
60%
1 Rating

Territory management

7.0
70%
1 Rating
6.0
60%
1 Rating

Opportunity management

7.0
70%
1 Rating
4.0
40%
1 Rating

Integration with email client (e.g., Outlook or Gmail)

6.0
60%
1 Rating
3.0
30%
1 Rating

Contract management

5.0
50%
1 Rating
4.0
40%
1 Rating

Quote & order management

6.0
60%
1 Rating
5.0
50%
1 Rating

Interaction tracking

7.0
70%
1 Rating
9.0
90%
1 Rating

Channel / partner relationship management

6.0
60%
1 Rating
5.0
50%
1 Rating

Customer Service & Support

4.3

Contactability

43%
4.7

Talisma Social CRM

47%
Contactability ranks higher in 2/3 features

Case management

4.0
40%
1 Rating
3.0
30%
1 Rating

Call center management

5.0
50%
1 Rating
5.0
50%
1 Rating

Help desk management

4.0
40%
1 Rating
6.0
60%
1 Rating

Marketing Automation

6.0

Contactability

60%
4.0

Talisma Social CRM

40%
Contactability ranks higher in 2/2 features

Lead management

6.0
60%
1 Rating
5.0
50%
1 Rating

Email marketing

6.0
60%
1 Rating
3.0
30%
1 Rating

CRM Project Management

6.7

Contactability

67%
6.0

Talisma Social CRM

60%
Contactability ranks higher in 2/3 features

Task management

6.0
60%
1 Rating
7.0
70%
1 Rating

Billing and invoicing management

7.0
70%
1 Rating
4.0
40%
1 Rating

Reporting

7.0
70%
1 Rating
7.0
70%
1 Rating

CRM Reporting & Analytics

6.3

Contactability

63%
5.7

Talisma Social CRM

57%
Contactability ranks higher in 2/3 features

Forecasting

6.0
60%
1 Rating
5.0
50%
1 Rating

Pipeline visualization

7.0
70%
1 Rating
3.0
30%
1 Rating

Customizable reports

6.0
60%
1 Rating
9.0
90%
1 Rating

Customization

7.0

Contactability

70%
6.3

Talisma Social CRM

63%
Talisma Social CRM ranks higher in 3/4 features

Custom fields

7.0
70%
1 Rating
9.0
90%
1 Rating

Custom objects

8.0
80%
1 Rating
8.0
80%
1 Rating

Scripting environment

6.0
60%
1 Rating
3.0
30%
1 Rating

API for custom integration

N/A
0 Ratings
5.0
50%
1 Rating

Security

6.5

Contactability

65%
5.5

Talisma Social CRM

55%
Contactability ranks higher in 1/2 features

Single sign-on capability

7.0
70%
1 Rating
2.0
20%
1 Rating

Role-based user permissions

6.0
60%
1 Rating
9.0
90%
1 Rating

Social CRM

7.0

Contactability

70%
4.0

Talisma Social CRM

40%
Contactability ranks higher in 2/2 features

Social data

6.0
60%
1 Rating
5.0
50%
1 Rating

Social engagement

8.0
80%
1 Rating
3.0
30%
1 Rating

Integrations with 3rd-party Software

7.0

Contactability

70%
3.5

Talisma Social CRM

35%
Contactability ranks higher in 2/2 features

Marketing automation

6.0
60%
1 Rating
4.0
40%
1 Rating

Compensation management

8.0
80%
1 Rating
3.0
30%
1 Rating

Platform

6.0

Contactability

60%
4.0

Talisma Social CRM

40%
Contactability ranks higher in 1/1 features

Mobile access

6.0
60%
1 Rating
4.0
40%
1 Rating

Attribute Ratings

  • Contactability is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.0

Contactability

70%
1 Rating
4.0

Talisma Social CRM

40%
1 Rating

Likelihood to Recommend

Contactability

Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
Anonymous | TrustRadius Reviewer

Talisma Social CRM

If your company has a lot of data and needs a way to parse through it on a regular basis, Talisma is the software for you. If you want an easy to use system that has pretty graphics and a great user interface, look at other tools to see if you can find a better one.
Anonymous | TrustRadius Reviewer

Pros

Contactability

  • The software reporting system is really clean and works well and they are good at sending you leads.
  • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
  • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
Anonymous | TrustRadius Reviewer

Talisma Social CRM

  • Tracks information.
  • Sorts and categorizes data.
  • A lot of flexibility.
Anonymous | TrustRadius Reviewer

Cons

Contactability

  • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
  • The software training videos were confusing to non technical users.
  • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
Anonymous | TrustRadius Reviewer

Talisma Social CRM

  • Not easy to use.
  • Takes a lot of time to understand the basics.
  • Issues with data and lists.
Anonymous | TrustRadius Reviewer

Pricing Details

Contactability

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$149 per month

Talisma Social CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

Alternatives Considered

Contactability

Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
Anonymous | TrustRadius Reviewer

Talisma Social CRM

Talisma is a little behind the times compared to the other competition on the market. It has most of the tools to be successful, but it takes some deep diving into the software to figure out exactly how to use each of these tools to get the job done on a daily basis.
Anonymous | TrustRadius Reviewer

Return on Investment

Contactability

  • We got our people to become more open minded in trying new software and exploring options for automation.
  • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
  • Once used correctly, we did have a large increase in the number of new clients that our office handled.
Anonymous | TrustRadius Reviewer

Talisma Social CRM

  • Positive: It has helped find new leads.
  • Positive: It has helped run reports.
  • Negative: It has taken a lot of time to manage.
Anonymous | TrustRadius Reviewer

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