ContactPigeon vs. Mindmatrix Bridge

Our automations are built differently and using real-time API calls we pass on all the information needed. The cart abandonment and browse abandonment email campaigns are designed based on different travel bundles according to our visitors’ historical data. Likewise, our customer success manager helped up set up on-site count-down pop-ups that highlight the expiration date of specific offers.

I would only recommend Mindmatrix as a short term solution for companies that want to take advantage of the ready made drip campaigns for their vertical.

• Push, Popup & Email Automation
• Support Team
• User Segmentation
• Product Recommendation AI

• Drip campaigns ready to go for several Industries

• The UI is too complex sometimes (hopefully their support is always there for us!)

• Navigation is confusing, not intuitive.
• Creating and changing users must be done by a ticketing request.
• Horrific support, all email and overseas, rarely talk to anyone.
• There are issues in practically every area. There are inconsistencies with sharing of contacts, sharing of client and CRM data. For example, only the owner of the campaign can see reports on that particular campaign. There are sharing inconsistencies throughout the entire program that just do not make sense.
• There is also an unusually high amount of undelivered mail, and a very high SPAM occurrence. Much higher than our backup, MailChimp for example.

I am absolutely happy with their services. For any problem or idea that arises, the support team is there to provide solutions, advise, and even write code for the website.

There are a lot of bugs and poor design in this product.

It is honestly the best support team I've ever seen, always ready and willing to help.

[I] haven't used other [products].

I selected Mindmatrix solely based on the content they had available for our vertical.

• 25% growth in Email orders (YoY).
• Higher open rates up to +46%.

• Drip campaigns can be started right away because there are prebuilt templates for our vertical.