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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Contivio.com

    Score8.5 out of 10
    N/AContivio.com is cloud-based call center software with multi-channel support features that enable clients to take and make calls, route calls, integrate their call center solution with their existing CRM, and generate analytics.N/A
    Pricing
    Contivio.com
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Contivio.com
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Contivio.com
    Considered Both Products
    Contivio.com
    Chose Contivio.com
    We started with them, because of the integration with our system, which has been good. No need to compare it with other systems. So far we've seen other possibilities, but no integration with our system, so why bother.
    Incentivized
    Chose Contivio.com
    Though I still use all of these three applications for my work but I find Contivio convenient to use because I don't have to use different applications to manage my calls or chats with the same client. The feature of keeping it all in one place is something that Contivio wins …
    Incentivized
    Chose Contivio.com
    Jive is behind the times in terms of user interface and functionality.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Features
    Contivio.com
    Contact Center Software
    Comparison of Contact Center Software features of Contivio.com
    Feature
    Contivio.com
    7.7
    3 Ratings
    10% below category average
    Agent dashboard8.01 Ratings
    Validate callers9.02 Ratings
    Outbound response9.01 Ratings
    Call forwarding8.03 Ratings
    Click-to-call (CTC)9.03 Ratings
    Warm transfer8.02 Ratings
    Interactive voice response8.01 Ratings
    REST APIs5.01 Ratings
    Call scripts5.01 Ratings
    Call tracking7.03 Ratings
    Multichannel integration7.02 Ratings
    CRM software integration9.02 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Contivio.com
    Feature
    Contivio.com
    7.0
    2 Ratings
    17% below category average
    Inbound call routing7.01 Ratings
    Omnichannel inbound routing6.01 Ratings
    Recording8.02 Ratings
    Quality management6.02 Ratings
    Call analytics6.02 Ratings
    Historical reporting8.01 Ratings
    Live reporting8.01 Ratings
    Customer surveys6.01 Ratings
    Customer interaction analytics8.02 Ratings
    Best Alternatives
    Contivio.com
    Small Businesses
    Zendesk Talk
    Score8.2 out of 10
    Medium-sized Companies
    Genesys Multicloud CX (discontinued)
    Score8 out of 10
    Enterprises
    Bright Pattern Contact Center
    Score8.4 out of 10
    All AlternativesView all alternatives
    User Ratings
    Contivio.com
    Likelihood to Recommend
    8.0
    (3 ratings)
    Likelihood to Renew
    7.0
    (1 ratings)
    Usability
    7.0
    (1 ratings)
    User Testimonials
    Contivio.com
    Likelihood to Recommend
    Contivio.com
    I travel a lot and this makes Contivio easy to use, all I need is a good WIFI connection and I am good to interact with the clients anytime/anywhere. The flexibility of not running out the options to get the business running is amazing. The only thing that bothers me is that you may not realize that you're not logged in as you cannot see when the phone logs you out of the application, this also means you might loose out on a running call or the call may not get recorded.
    Incentivized
    Read full review
    Pros
    Contivio.com
    • Integration into our system
    • Customer support is fairly fast but always solves any issues we have
    • Connects our customers with us in a streamlined way
    Incentivized
    Read full review
    Cons
    Contivio.com
    • No mobile app for cell phone use. Seems very weird that you have to be tied to a computer to manage your settings.
    • No web portal for easily adjusting call forwarding or status
    • Requires signing in and out every day because it will log out randomly.
    Incentivized
    Read full review
    Likelihood to Renew
    Contivio.com
    I am happy with the application. Contivio is very easy to use, and I hardly ever run into problems so easy to give a decent rating!
    Incentivized
    Read full review
    Usability
    Contivio.com
    Setting it up can be daunting, but once it's set up, it works great. The admin interface can be a bit confusing as well. It could be better.
    Incentivized
    Read full review
    Alternatives Considered
    Contivio.com
    Jive is behind the times in terms of user interface and functionality.
    Incentivized
    Read full review
    Return on Investment
    Contivio.com
    • It aids the operations and sales team to keep track of client call data and this is particularly helpful for tracking sales leads.
    • Losing out on an important conversation because either you got logged out in between or the call did not get recorded are two scenarios that are common cons with Contivio.
    • The features that show up on the screen when logged in to the application can sometimes be overwhelming because you don't need to use all the features in one go and some can be hidden for later use when searched for.
    Incentivized
    Read full review
    ScreenShots