Easy and user-friendly that is what I'll call Contivio!
Rating: 8 out of 10
June 21, 2022
Verified User
Vetted Review
Verified User
1 year of experience
One of the best things about Contivio is that it combines both chat and phone calls which otherwise can be difficult to track. Earlier than implementing this program the organization was using different tools to manage chats and phone calls but Contivio has simplified the process by keeping it all in one place. Its ability to integrate different features within a single application is a huge advantage to those who interact with clients or deal with customer service.
- I like the feature of a recorded call which works well for me because I mostly need details from the conversation
- In case I have a question, I don't need to get back to the client for clarification, I can always rerun the call and listen up
- It is easy to use and quite user friendly, I haven't yet faced any issues in setting up Contivio
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- It aids the operations and sales team to keep track of client call data and this is particularly helpful for tracking sales leads.
- Losing out on an important conversation because either you got logged out in between or the call did not get recorded are two scenarios that are common cons with Contivio.
- The features that show up on the screen when logged in to the application can sometimes be overwhelming because you don't need to use all the features in one go and some can be hidden for later use when searched for.
Though I still use all of these three applications for my work but I find Contivio convenient to use because I don't have to use different applications to manage my calls or chats with the same client. The feature of keeping it all in one place is something that Contivio wins on hands down. The only thing is not everyone needs plethora of features so some can be hidden from the main screen to keep the interface less overwhelming and somewhat neat.
3
These are operations and sales teams who use Contivio to keep track of the client calls and of course me because I regularly speak with the clients to provide the services package that the organization has on offer. For sales calls this becomes important to track sales leads and if required I can barge into the call to understand client expectations so that we don't have to discuss later and unnecessarily waste time in explaining what the client said and what needs to be done.
3
All you need is a good WIFI connection to use the application and yes of course keep in mind that it does not work on iPhone. You don't need a specific skill to run the application, its quite easy and simple to use, once you get a hang of using it frequently it keeps getting better. Just make sure that when not getting calls, check if the system hasn't automatically logged you out.
- Track client conversations and listen back whenever required
- Track sales leads to ensure pitching right services to the client's ask
- A trainee can barge in to the call to hear what's needed to be done for a good call