Great integration possibilities but could do better in communicating its features
June 10, 2025

Great integration possibilities but could do better in communicating its features

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Contivio.com

Contivio is used in our organization to connect our customers to us through chat and voice communication. It integrates into our system and has been great for us. It also generates the chat interface for us and any chat logs, voice mails and the like also flow into our system without any issues.

Pros

  • Integration into our system
  • Customer support is fairly fast but always solves any issues we have
  • Connects our customers with us in a streamlined way

Cons

  • Administrative interface has improved over the years, but is still a bit cluttered
  • We recently found out that we missed information flowing into our system. Communication could've been better to have this avoided.
  • Better communication about features would be great. May be a selling point that they're missing at this point.
  • When a customer calls it loads the customer record in our system automatically. This saves a lot of time.
Setting it up can be daunting, but once it's set up, it works great. The admin interface can be a bit confusing as well. It could be better.
We started with them, because of the integration with our system, which has been good. No need to compare it with other systems. So far we've seen other possibilities, but no integration with our system, so why bother.

Do you think Contivio.com delivers good value for the price?

Yes

Are you happy with Contivio.com's feature set?

Yes

Did Contivio.com live up to sales and marketing promises?

Yes

Did implementation of Contivio.com go as expected?

Yes

Would you buy Contivio.com again?

Yes

Contivio isn't simply a chat program; it has an interface to set up your phone system (flows), but also integrates with your system to actually help our your customer service team to function better and save money in the long run. It may be too much for small businesses that may not have these systems in place, but other than that I can't really think of scenarios where Contivio would be less appropriate.

Contivio.com Feature Ratings

7.7
Agent dashboard
8
Validate callers
9
Outbound response
9
Call forwarding
8
Click-to-call (CTC)
9
Warm transfer
8
Interactive voice response
8
REST APIs
5
Call scripts
5
Call tracking
7
Multichannel integration
7
CRM software integration
9
7.0
Inbound call routing
7
Omnichannel inbound routing
6
Recording
8
Quality management
6
Call analytics
6
Historical reporting
8
Live reporting
8
Customer surveys
6
Customer interaction analytics
8
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

Comments

More Reviews of Contivio.com

  1. Home
  2. Contact Center Software
  3. Contivio.com Reviews
  4. User Review of Contivio.com