TrustRadius

Scoutbees by ControlUp vs. ServiceNow IT Operations Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Scoutbees by ControlUp
Score 9.0 out of 10
N/A
Scoutbees offers visibility into the health and availability of critical applications. The service is cloud-based and fully managed by ControlUp, and Scoutbees Scouts connect to published resources through Citrix Gateway, Citrix Cloud Gateway, or VMware UAG for cloud-based tests. Each Scout collects in-depth connection data, and trends and inconsistencies can be located through historical data.N/A
ServiceNow IT Operations Management
Score 8.8 out of 10
N/A
Built on the Now Platform, the ServiceNow IT Operations Management bundle is designed to help users gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend.N/A
Pricing
Scoutbees by ControlUpServiceNow IT Operations Management
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Scoutbees by ControlUpServiceNow IT Operations Management
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Scoutbees by ControlUpServiceNow IT Operations Management
Features
Scoutbees by ControlUpServiceNow IT Operations Management
AIOps Features
Comparison of AIOps Features features of Product A and Product B
Scoutbees by ControlUp
-
Ratings
ServiceNow IT Operations Management
8.1
4 Ratings
7% above category average
Monitoring and Alerting00 Ratings9.03 Ratings
Performance Analytics00 Ratings8.24 Ratings
Incident Management00 Ratings9.03 Ratings
Service Desk Integration00 Ratings8.54 Ratings
Root Cause Analysis00 Ratings8.54 Ratings
Capacity Planning Tool00 Ratings6.63 Ratings
Configuration and Change Management00 Ratings9.04 Ratings
Automated Remediation00 Ratings8.33 Ratings
Collaboration and Communication00 Ratings7.33 Ratings
Threat Intelligence00 Ratings7.03 Ratings
Best Alternatives
Scoutbees by ControlUpServiceNow IT Operations Management
Small Businesses
Sentry
Sentry
Score 8.7 out of 10

No answers on this topic

Medium-sized Companies
ManageEngine ADAudit Plus
ManageEngine ADAudit Plus
Score 9.0 out of 10
Sumo Logic
Sumo Logic
Score 8.8 out of 10
Enterprises
ManageEngine ADAudit Plus
ManageEngine ADAudit Plus
Score 9.0 out of 10
ignio AIOps
ignio AIOps
Score 8.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Scoutbees by ControlUpServiceNow IT Operations Management
Likelihood to Recommend
-
(0 ratings)
9.2
(7 ratings)
Usability
-
(0 ratings)
8.9
(4 ratings)
User Testimonials
Scoutbees by ControlUpServiceNow IT Operations Management
Likelihood to Recommend
ControlUp
No answers on this topic
ServiceNow
If you’re integrating with a CCaaS platform, don't just stop at "Ticket Sync." Focus on the Service Mapping. Knowing which technical components support which "Customer Journeys" is the biggest value-add you can provide to your customers' businesses. Trust me, they will know the value added.
Verified User
Anonymous
Read full review
Pros
ControlUp
No answers on this topic
ServiceNow
  • In platform expertise and workflows, so we don't allows have to build everything from scratch.
  • Tight integration within ServiceNow (especially ITSM) but also brings information and data in from other sources, so I don't feel we are stuck in a proprietary hole.
  • Increased investment in AIOps and automation
  • Relatively fast time to value with out-of-the-box capabilities and automation.
Verified User
Anonymous
Read full review
Cons
ControlUp
No answers on this topic
ServiceNow
  • With the introduction of AIOps, we hope triaging outage impact can become more proactive
  • The UI could be greatly enhanced and simplified for daily operations
  • ServiceNow API access licenses are usually very limited bottlenecking use cases to build dashboards out from it
DP
Dushyant Pathak
Software Engineer
Read full review
Usability
ControlUp
No answers on this topic
ServiceNow
ServiceNow IT Operations Management assists your organization in actualizing proactive operations by anticipating issues before they affect users or the business, averting problems, streamlining workflows, and revolutionizing how your teams work together. ServiceNow IT Operations Management solutions offer actionable insights for your infrastructure, enabling you to utilize pre-built capabilities to accelerate value delivery and maintain 24/7 digital service operations across your entire IT environment.
Andrei Gug | TrustRadius Reviewer
Andrei Gug
Major Incident Manager
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Alternatives Considered
ControlUp
No answers on this topic
ServiceNow
ServiceNow IT Operations Management is more flexible and easier to customize without altering core code. ServiceNow IT Operations Management enables more robust third-party integrations (e.g., Jira, Slack, ScienceLogic). ServiceNow IT Operations Management is easier to use and to implement. It is cloud-based and doesn't require "on-premise" infrastructure or solution.
BD
Bao Duong
Technical Support Director
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Return on Investment
ControlUp
No answers on this topic
ServiceNow
  • Saved 20% time than last year for customer issues management
  • Estimated time of resolving issue increased
  • Nearly 1000+ article got created on 1 year
Verified User
Anonymous
Read full review
ScreenShots