ITOM saved my license(s)
We use it to scan the network, across specific segments, however, we decided to abandon nodes collection by discovery tool, and instead, …
ServiceNow IT Operations Management
ServiceNow IT Operations Management
ServiceNow IT Operations Management
Overview
What is ServiceNow IT Operations Management?
Built on the Now Platform, the ServiceNow IT Operations Management bundle is designed to help users gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend.
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What is ServiceNow IT Operations Management?
Built on the Now Platform, the ServiceNow IT Operations Management bundle is designed to help users gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Details
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What is ServiceNow IT Operations Management?
ServiceNow IT Operations Management is a solution to help move IT operations from a reactive team to one that works intelligently for the business. Designed so users gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend.
ServiceNow IT Operations Management Competitors
ServiceNow IT Operations Management Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Reviews and Ratings
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February 23, 2022
ITOM saved my license(s)
We use it to scan the network, across specific segments, however, we decided to abandon nodes collection by discovery tool, and instead, we collect data from sccm and JAMF and other scanners and discovery tools we have.
We analyze the data and also manage software licenses across the organization.
It serves both IT and Cyber Security as we not only manage licenses but also gain better visibility on users end point allocation.
In addition to that, we consider using the network and services map as part of our change management process.
We do use ServiceNow CAB, and the service map could be a great resource for impact analysis.
We analyze the data and also manage software licenses across the organization.
It serves both IT and Cyber Security as we not only manage licenses but also gain better visibility on users end point allocation.
In addition to that, we consider using the network and services map as part of our change management process.
We do use ServiceNow CAB, and the service map could be a great resource for impact analysis.
- license management
- Integrate with other tools
- Dashboards
- Change Management - impact analysis
- Scan network is limited to their discovery tool, which is costly
- Integration to jamf and ubunto tools
- Agents TCO
- integration to password management tools which are critical for successful scans
- Project portfolio
- CAB
- Agile dev
- Saved license allocated to inactive users
- Allow better negotiation
We wanted it integrated with ITSM and ITBM.
Prioir to that we used JIRA for agile development and SysAid for ticketing.
So we started with converting SysAid. We went live with Vanilla ITSM. Then we could have a basis for ITOM.
However, we needed to migrated from JIRA to ITSM.
Only then we felt mature enough to examine ITOM, which required quite a lot of resources.
You need networking, motoring, IT and Cyber security team members in your project!!
Prioir to that we used JIRA for agile development and SysAid for ticketing.
So we started with converting SysAid. We went live with Vanilla ITSM. Then we could have a basis for ITOM.
However, we needed to migrated from JIRA to ITSM.
Only then we felt mature enough to examine ITOM, which required quite a lot of resources.
You need networking, motoring, IT and Cyber security team members in your project!!
September 10, 2021
"ServiceNow - Always at your service now and then"
Score 10 out of 10
Vetted Review
Verified User
This ServiceNow solution has helped us increase productivity, resolve issues quickly, and improve overall client satisfaction in a completely organized and ITIL-aligned methodology.
- Incident Management
- Change Management
- Continual Improvement Management
- Product Catalog
- Asset Management
- Problem Management
- Release Management
- They have a little more room for improvement on the reporting side, as well as on the IPC scheduling communications side.
- Streamlining of the workflow processes.
- Centralization and availability of the information.
- ServiceNow has been very helpful in achieving the desired outcomes and providing services to the client.
- Service desk/help desk can use ServiceNow products to organize their operations.
- Atlassian JIRA Align (formerly AgileCraft)
ServiceNow has ease of usabilty and configureability. It is smooth and has easy integration with legacy systems. Also, it allows the users to configure and build their own applications.
May 08, 2021
ServiceNow ITOM
Score 10 out of 10
Vetted Review
Verified User
We use ServiceNow ITOM in addition to our ServiceNow ITSM deployment and it is being used across the entire university. It is the primary platform for our IT Ops team. The key business problems it addresses are:
- Discovery across our diverse infrastructure of on-prem and cloud solutions and feeds into the CMDB to reduce out of date data
- Service mapping to highlight the CIs associated with business services to help with prioritization
- Event management and AIOps to find and fix problems faster with less human interaction
- Automation tie in with ITSM to help make ticket management easier and faster
- In platform expertise and workflows, so we don't allows have to build everything from scratch.
- Tight integration within ServiceNow (especially ITSM) but also brings information and data in from other sources, so I don't feel we are stuck in a proprietary hole.
- Increased investment in AIOps and automation
- Relatively fast time to value with out-of-the-box capabilities and automation.
- A lot of flexibility in the licensing options which can get overwhelming.
- They are just starting to get into helping with DevOps so I don't have as much experience there but it's a challenge for us.
- Pricing negotiations - although that can be pretty much every vendor.
- AIOps and event management
- Discovery and Service Mapping
- Cloud provisioning
- Eliminated a lot of manual processes with automation and sharing information across team.
- Cleaned up our CMDB from well below 40% accurate to well over 90%.
- AIOps finding anomalies and tying them to service maps.
- BMC Helix ITSM (Remedy) and Splunk IT Service Intelligence (ITSI)
BMC was our legacy system before deploying ServiceNow. It's time had passed for us as it couldn't really keep up with our move to cloud and the number of services we were using. The cost kept getting higher, especially with all of the customization we had to do. Over the years, just got unwieldy. We still use Splunk for raw data and log analysis, but we upgraded to ServiceNow event management and the Loom system log analytics. We had Loom before ServiceNow bought them, but it's nice it's all on one platform for us. Splunk at times had so much info, we didn't know where to start, but ServiceNow gives us a great starting point.