ServiceNow IT Operations Management

ServiceNow IT Operations Management

ServiceNow IT Operations Management

64 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
ServiceNow IT Operations Management	Score 8.4 out of 10	N/A	Built on the Now Platform, the ServiceNow IT Operations Management bundle is designed to help users gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend.	N/A

Pricing

ServiceNow IT Operations Management

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
ServiceNow IT Operations Management
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	ServiceNow IT Operations Management
Considered Both Products	ServiceNow IT Operations Management Verified User Manager Chose ServiceNow IT Operations Management autotask appears to have more innovation in the last year, though both are excellent for service desks, and both suffer from a weaker project management functionality. Incentivized Helpful? Verified User Technician Chose ServiceNow IT Operations Management Jira is significantly cheaper and faster to deploy than ServiceNow. However, it lacks the "heavy-duty" automated service mapping and complex cloud governance features that come native to ServiceNow ITOM, which is the main reason we recommend this to our customers whenever they … Incentivized Helpful? BD Bao Duong Technical Support Director Chose ServiceNow IT Operations Management ServiceNow IT Operations Management is more flexible and easier to customize without altering core code. ServiceNow IT Operations Management enables more robust third-party integrations (e.g., Jira, Slack, ScienceLogic). ServiceNow IT Operations Management is easier to use and … Incentivized Helpful? Verified User Team Lead Chose ServiceNow IT Operations Management Comparing to other application ease of use was way better than other, application license license cost is better than both and also worth it in that price, Required very less code so its easy to deploy it in our org and for new user easy to use, all internal tickets works … Incentivized Helpful? Verified User Analyst Chose ServiceNow IT Operations Management I find from terms of how each product functions vs the above, that they both are very similar. Scheduled scans, maintenance and the ability to configure what you're concerned about. Both tools really have what you need. Incentivized Helpful? Verified User Professional Chose ServiceNow IT Operations Management Reporting, selections of Servicenow is much better than TOPdesk. Complex workflows can be build CI's and their dependencies are simple to configure Incentivized Helpful? Gal Avraham Manager, IT and Information Security Division Chose ServiceNow IT Operations Management We wanted it integrated with ITSM and ITBM. Prioir to that we used JIRA for agile development and SysAid for ticketing. So we started with converting SysAid. We went live with Vanilla ITSM. Then we could have a basis for ITOM. Incentivized Helpful? Verified User Director Chose ServiceNow IT Operations Management BMC was our legacy system before deploying ServiceNow. It's time had passed for us as it couldn't really keep up with our move to cloud and the number of services we were using. The cost kept getting higher, especially with all of the customization we had to do. Over the … Helpful?

Features

ServiceNow IT Operations Management

AIOps Features

Comparison of AIOps Features features of Product A and Product B
	ServiceNow IT Operations Management 7.8 5 Ratings 3% above category average
Monitoring and Alerting	7.94 Ratings
Performance Analytics	7.95 Ratings
Incident Management	8.74 Ratings
Service Desk Integration	8.55 Ratings
Root Cause Analysis	8.15 Ratings
Capacity Planning Tool	6.74 Ratings
Configuration and Change Management	8.85 Ratings
Automated Remediation	7.94 Ratings
Collaboration and Communication	6.94 Ratings
Threat Intelligence	6.93 Ratings

Best Alternatives
	ServiceNow IT Operations Management
Small Businesses	No answers on this topic
Medium-sized Companies	LogicMonitor Score 9.0 out of 10
Enterprises	ignio AIOps Score 8.1 out of 10
All Alternatives	View all alternatives

User Ratings
	ServiceNow IT Operations Management
Likelihood to Recommend	8.6 (12 ratings)
Usability	8.3 (7 ratings)

User Testimonials
	ServiceNow IT Operations Management
Likelihood to Recommend	ServiceNow If you’re integrating with a CCaaS platform, don't just stop at "Ticket Sync." Focus on the Service Mapping. Knowing which technical components support which "Customer Journeys" is the biggest value-add you can provide to your customers' businesses. Trust me, they will know the value added. Incentivized Verified User Anonymous Read full review
Pros	ServiceNow Linking multipe records (Knowledge Items, Problem, change,. CI) to a single incident A customers 'super" user has access to all cases that are filled by them. When a change is filed and you link to the CI involved. You get an overview of all CI that depends on the involved CI. Incentivized Verified User Anonymous Read full review
Cons	ServiceNow A lot of flexibility in the licensing options which can get overwhelming. They are just starting to get into helping with DevOps so I don't have as much experience there but it's a challenge for us. Pricing negotiations - although that can be pretty much every vendor. Verified User Anonymous Read full review
Usability	ServiceNow ServiceNow IT Operations Management assists your organization in actualizing proactive operations by anticipating issues before they affect users or the business, averting problems, streamlining workflows, and revolutionizing how your teams work together. ServiceNow IT Operations Management solutions offer actionable insights for your infrastructure, enabling you to utilize pre-built capabilities to accelerate value delivery and maintain 24/7 digital service operations across your entire IT environment. Incentivized Andrei Gug Major Incident Manager Read full review
Alternatives Considered	ServiceNow ServiceNow IT Operations Management is more flexible and easier to customize without altering core code. ServiceNow IT Operations Management enables more robust third-party integrations (e.g., Jira, Slack, ScienceLogic). ServiceNow IT Operations Management is easier to use and to implement. It is cloud-based and doesn't require "on-premise" infrastructure or solution. Incentivized BD Bao Duong Technical Support Director Read full review
Return on Investment	ServiceNow With the regular use of ServiceNow IT Operations Management platform, our incident resolution time has gone down by over 90% over the past year Our access and role granting process has been streamlined leading to increased developer hours by around ~90 PM With the enablement of AIOps driven impact prediction, we expect an improvement of user communication time by over 90% Incentivized DP Dushyant Pathak Software Engineer Read full review
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