ControlUp vs. Oracle Real User Experience Insight (discontinued)

An environment where visibility of general performance metrics isn't currently done or is done with a system that is difficult to use (which was our case). An environment where resource allocation decisions need to be made (e.g. how much RAM and CPU to allocate to VM pools). An environment where a troubleshooting tool is needed (e.g. to answer the question, "Why is this person experiencing poor performance right now?")

It supports multiple state-of-the-art technologies for data collection. It can support passive, zero-touch network data collection as well as various forms of Browser and Server instrumentation. The business, therefore, needs to start monitoring the experience of the real user. They need to set up Key Performance Indicators (KPI) that reflect the experience of the end-user. Service Level Agreements (SLAs) also need to be set up particularly at the business services level, in addition to the normal SLAs set up for the infrastructure availability and performance.

Incentivized

• The triggers are very flexible and can be configured to alert on things from events in sessions to hardware failures. Script actions are what they sound like. They are scripts that can be created and run on demand or tied to a trigger. One example is that if a hard drive is low on space we have a script to clean up certain things on the drive.
• Script actions are supported by the ControlUp community. Community members can submit scripts that are reviewed by ControlUp and approved. This means more script are added over time.
• ControlUp support and sales support has been great. Our sales engineer is always willing to jump on and help us with configuration issues and standard support is quick to respond and are good at resolving issues.

Incentivized

• KPI dashboard
• Data Browser
• Performance and Violation Overview

Incentivized

• It seems that there is a gradual transition occurring from one interface (a local program) to another (Web). This creates confusion at times.
• ScoutBees module has a problem with our version of Horizon, so we can't do a login test
• The local program for ControlUp uses a lot of resources
• The training session focus on very large environments, which we aren't. Might be good to offer SMB sessions separately.

• High cost.
• Training is very expensive.

Incentivized

I feel all these products are good and have their strengths but for me it came down to two categories. How easy is it to find issues and cost. It seemed to me that the easiest to use is ControlUp and eG. Price broke down to ControlUp and SysTrack being lower than Goliath and eG.

Incentivized

ExtraHop. I did use it, but it projects almost the same matrix.

Incentivized

• its licensing cost is a bit on high

Incentivized

• Executive dashboard.
• RUEI can be used to monitor end-user activity and business services.

Incentivized