ControlUp vs. Request Metrics

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ControlUp
Score 10.0 out of 10
N/A
ControlUp, from the company of the same name headquartered in San Francisco, offers an end user experience monitoring focuses on being able to easily find the root cause of IT issues, remediate directly from its UI vs. having to rely on several tools, and strategically analyze historical resources, usage, and issues data.N/A
Request Metrics
Score 10.0 out of 10
N/A
Request Metrics is presented as a fast, simple, and affordable way to monitor the real user performance of a website. The vendor states they approach APM differently, rather than trying to understand everything about every part of a system, their solution focuses on understanding the performance as experienced by real users, and showing metrics that any developer can understand. Request Metrics is built for the small busy software teams that can't spend all their time and budget on software…N/A
Pricing
ControlUpRequest Metrics
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ControlUpRequest Metrics
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup fee$10 monthly page views
Additional Details
More Pricing Information
Community Pulse
ControlUpRequest Metrics
Top Pros
Top Cons
Features
ControlUpRequest Metrics
Application Performance Management
Comparison of Application Performance Management features of Product A and Product B
ControlUp
-
Ratings
Request Metrics
9.0
1 Ratings
17% above category average
Application monitoring00 Ratings10.01 Ratings
Threshold alerts00 Ratings8.01 Ratings
Application performance management console00 Ratings9.01 Ratings
Best Alternatives
ControlUpRequest Metrics
Small Businesses
SolarWinds Pingdom
SolarWinds Pingdom
Score 7.6 out of 10
GitLab
GitLab
Score 8.8 out of 10
Medium-sized Companies
Cisco ThousandEyes
Cisco ThousandEyes
Score 9.0 out of 10
ManageEngine Site24x7
ManageEngine Site24x7
Score 9.3 out of 10
Enterprises
Nexthink
Nexthink
Score 9.1 out of 10
ManageEngine Site24x7
ManageEngine Site24x7
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ControlUpRequest Metrics
Likelihood to Recommend
10.0
(3 ratings)
10.0
(1 ratings)
User Testimonials
ControlUpRequest Metrics
Likelihood to Recommend
ControlUp
An environment where visibility of general performance metrics isn't currently done or is done with a system that is difficult to use (which was our case). An environment where resource allocation decisions need to be made (e.g. how much RAM and CPU to allocate to VM pools). An environment where a troubleshooting tool is needed (e.g. to answer the question, "Why is this person experiencing poor performance right now?")
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TrackJS
Request Metrics is great for small web development teams that want to make fast web applications. It was quick for us to get started and we could use the reports right away without having to read through documentation. If you just need to get some performance metrics, Request Metrics is perfect. It would not be so good for a larger team or a complex backend application as it is pretty limited in what it can measure.
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Pros
ControlUp
  • The triggers are very flexible and can be configured to alert on things from events in sessions to hardware failures. Script actions are what they sound like. They are scripts that can be created and run on demand or tied to a trigger. One example is that if a hard drive is low on space we have a script to clean up certain things on the drive.
  • Script actions are supported by the ControlUp community. Community members can submit scripts that are reviewed by ControlUp and approved. This means more script are added over time.
  • ControlUp support and sales support has been great. Our sales engineer is always willing to jump on and help us with configuration issues and standard support is quick to respond and are good at resolving issues.
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TrackJS
  • Performance charts are really simple and easy for us to understand what is happening
  • It was easy to get started and doesn't need administration or training
  • It's affordable for our team
  • It's fast
Read full review
Cons
ControlUp
  • It seems that there is a gradual transition occurring from one interface (a local program) to another (Web). This creates confusion at times.
  • ScoutBees module has a problem with our version of Horizon, so we can't do a login test
  • The local program for ControlUp uses a lot of resources
  • The training session focus on very large environments, which we aren't. Might be good to offer SMB sessions separately.
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TrackJS
  • I wish that it could also do uptime checking of the site
  • There is not enough detail to drill into individual users
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Alternatives Considered
ControlUp
I feel all these products are good and have their strengths but for me it came down to two categories. How easy is it to find issues and cost. It seemed to me that the easiest to use is ControlUp and eG. Price broke down to ControlUp and SysTrack being lower than Goliath and eG.
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TrackJS
We also consider Speedcurve and Calibre for monitoring. Speedcurve was really nice, but the reports were slow. We had to wait a lot to get information. It was also out of our budget and would require extra justification to use it. Calibre was also nice, but the numbers were based on synthetic rather than real user performance. We felt that this wasn't as helpful for us.
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Return on Investment
ControlUp
  • its licensing cost is a bit on high
Read full review
TrackJS
  • The launch of our project dashboard was much smoother and more successful because we could fix problems earlier
  • It fit without our existing operations budget
Read full review
ScreenShots

Request Metrics Screenshots

Screenshot of Website performance dashboard rolls up the performance of your users as well as the busiest and slowest URLs.Screenshot of Page performance report shows you the performance distribution and breakdown of a single normalized URL as well as web vitals.Screenshot of API endpoint performance report shows you the performance distribution and breakdown of an API call.Screenshot of Alert history report shows you when and why an alert was triggered with the history of the URL.