What users are saying about
2 Ratings
18 Ratings
2 Ratings
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Score 8 out of 100
18 Ratings
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Score 9.5 out of 100

Feature Set Ratings

  • Followup CRM ranks higher in 8 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Platform, Security

Sales Force Automation

8.3

ConvergeHub

83%
9.1

FollowUp CRM

91%
Followup CRM ranks higher in 6/9 features

Customer data management / contact management

9.0
90%
1 Rating
10.0
100%
12 Ratings

Workflow management

9.0
90%
1 Rating
10.0
100%
10 Ratings

Territory management

8.0
80%
1 Rating
6.1
61%
8 Ratings

Opportunity management

9.0
90%
1 Rating
10.0
100%
10 Ratings

Integration with email client (e.g., Outlook or Gmail)

7.0
70%
1 Rating
10.0
100%
8 Ratings

Contract management

8.0
80%
1 Rating
10.0
100%
10 Ratings

Quote & order management

9.0
90%
1 Rating
8.9
89%
6 Ratings

Interaction tracking

8.0
80%
1 Rating
10.0
100%
9 Ratings

Channel / partner relationship management

8.0
80%
1 Rating
7.2
72%
7 Ratings

Customer Service & Support

7.0

ConvergeHub

70%
10.0

FollowUp CRM

100%
Followup CRM ranks higher in 3/3 features

Case management

7.0
70%
1 Rating
10.0
100%
8 Ratings

Call center management

N/A
0 Ratings
10.0
100%
5 Ratings

Help desk management

N/A
0 Ratings
10.0
100%
6 Ratings

Marketing Automation

9.0

ConvergeHub

90%
10.0

FollowUp CRM

100%
Followup CRM ranks higher in 2/2 features

Lead management

9.0
90%
1 Rating
10.0
100%
8 Ratings

Email marketing

9.0
90%
1 Rating
10.0
100%
5 Ratings

CRM Project Management

9.0

ConvergeHub

90%
9.5

FollowUp CRM

95%
Followup CRM ranks higher in 2/3 features

Task management

9.0
90%
1 Rating
10.0
100%
10 Ratings

Billing and invoicing management

9.0
90%
1 Rating
8.4
84%
3 Ratings

Reporting

9.0
90%
1 Rating
10.0
100%
9 Ratings

CRM Reporting & Analytics

8.0

ConvergeHub

80%
9.7

FollowUp CRM

97%
Followup CRM ranks higher in 3/3 features

Pipeline visualization

8.0
80%
1 Rating
10.0
100%
9 Ratings

Customizable reports

8.0
80%
1 Rating
10.0
100%
9 Ratings

Forecasting

N/A
0 Ratings
9.0
90%
6 Ratings

Customization

7.5

ConvergeHub

75%
9.8

FollowUp CRM

98%
Followup CRM ranks higher in 4/4 features

Custom fields

8.0
80%
1 Rating
10.0
100%
7 Ratings

API for custom integration

7.0
70%
1 Rating
10.0
100%
4 Ratings

Custom objects

N/A
0 Ratings
9.0
90%
4 Ratings

Scripting environment

N/A
0 Ratings
10.0
100%
5 Ratings

Platform

9.0

ConvergeHub

90%
10.0

FollowUp CRM

100%
Followup CRM ranks higher in 1/1 features

Mobile access

9.0
90%
1 Rating
10.0
100%
4 Ratings

Security

9.0

ConvergeHub

90%
10.0

FollowUp CRM

100%
Followup CRM ranks higher in 2/2 features

Role-based user permissions

9.0
90%
1 Rating
10.0
100%
7 Ratings

Single sign-on capability

N/A
0 Ratings
10.0
100%
8 Ratings

Social CRM

ConvergeHub

Feature Set Not Supported
N/A
10.0

FollowUp CRM

100%
Followup CRM ranks higher in 2/2 features

Social data

N/A
0 Ratings
10.0
100%
3 Ratings

Social engagement

N/A
0 Ratings
10.0
100%
2 Ratings

Integrations with 3rd-party Software

ConvergeHub

Feature Set Not Supported
N/A
7.7

FollowUp CRM

77%
Followup CRM ranks higher in 2/2 features

Marketing automation

N/A
0 Ratings
10.0
100%
3 Ratings

Compensation management

N/A
0 Ratings
5.5
55%
2 Ratings

Attribute Ratings

  • Followup CRM is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

ConvergeHub

80%
1 Rating
10.0

FollowUp CRM

100%
12 Ratings

Likelihood to Recommend

ConvergeHub

It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.
Prashant Choudhary | TrustRadius Reviewer

FollowUp CRM

One of the best things about FollowUp Power is that we can mark things for follow-up several months down the line, which we frequently have a need for since many of our clients are seasonal. For example, we'll get started working with them while they're here in Florida for the winter, then they'll head back north in the spring and not want to hear from us again until they return in the fall. With FollowUp Power, we can then mark them for follow up in the future rather than to have to somehow remember to contact them in the future.
Betsy Young | TrustRadius Reviewer

Pros

ConvergeHub

  • The dashboards are really good and feature laden.
  • The UI is really intuitive as well as user friendly.
  • Automation of simple tasks as well as the marketing process is really easy.
  • Above all the pricing takes the cake here.
Prashant Choudhary | TrustRadius Reviewer

FollowUp CRM

  • We love the dashboard feature. This is where we spend the majority of our time. The dashboard helps us avoid missing bid dates and deadlines.
  • The system is very intuitive and a new user will be up to speed within one hour after they start using the system. There is only one place to enter all data. This allows for ease of use and minimizes data entry mistakes.
  • Every task is date stamped to insure proper work flow and holds the team accountable to each other.
Gregg Wallick | TrustRadius Reviewer

Cons

ConvergeHub

  • Customer support isn't that great, takes a lot of time to respond.
  • Notifications are not on time, i.e. they are delayed and not real time.
  • Lack of integration with other applications.
Prashant Choudhary | TrustRadius Reviewer

FollowUp CRM

  • It really needs to have the capability of listing numerous phone #s with a note beside each one ("his cell#", "her work#", "do not call before 9a.m.", etc.).
  • It really needs to have the capability of listing numerous e-mail addresses ("hers", "his", "her email address at work", etc.).
  • It would be nice to have a separate general information box where we could put comments in that would show every time we bring up the account (such as "her nickname is Bobbi", "their dogs name is Fido, "their son is currently stationed in France", "husband is going through chemotherapy", etc.), which would help us to remember personal details that are important to our clients.
Betsy Young | TrustRadius Reviewer

Pricing Details

ConvergeHub

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$9 per user - per month

ConvergeHub Editions & Modules

Edition
Lite$91
Professional$291
Premium$591
  1. per user - per month
Additional Pricing Details

FollowUp CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

FollowUp CRM Editions & Modules

Additional Pricing Details

Alternatives Considered

ConvergeHub

ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.
Prashant Choudhary | TrustRadius Reviewer

FollowUp CRM

My company had already implemented FollowUp Power CRM for Construction before I arrived. I have used other CRM programs in the past, and FollowUp Power is much more user friendly, and I have already seen a direct increase in my lead to customer conversion ratio as well as increased sales
Anonymous | TrustRadius Reviewer

Return on Investment

ConvergeHub

  • It helps increase the overall productivity by automating daily routine tasks.
  • Sales & marketing process becomes easier and more productive.
  • Workflow management is easier.
  • Overall productivity increases many-fold.
Prashant Choudhary | TrustRadius Reviewer

FollowUp CRM

  • I have seen a lot better tracking on my jobs when it comes to scheduling and staying on top of my jobs.
  • The dashboard is part of my daily routine it tells me exactly what I need to follow up on weather it is calling the customer or checking on the customer.
  • Payments or what the current status of the job is.
Tom Baker | TrustRadius Reviewer

Screenshots

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