TrustRadius

Cooby vs. Zendesk Sunshine Conversations

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cooby
Score 0.0 out of 10
N/A
Cooby is a data-driven B2C sales platform that helps sales teams to manage agents & convert leads better within WhatsApp. And through integrations for Salesforce and Hubspot, Cooby enables users to integrate WhatsApp with their preferred sales tools.
$7.43
per month per user
Zendesk Sunshine Conversations
Score 7.8 out of 10
N/A
Zendesk's Sunshine Conversations (formerly Smooch.io) lets users unify messages from every channel into a single conversation, and build interactive messaging experiences anywhere. Smooch was acquired by Zendesk in May 2019.N/A
Pricing
CoobyZendesk Sunshine Conversations
Editions & Modules
Cooby Teams
$5.99
per month per user
Cooby Pro
$9.99
per month per user
No answers on this topic
Offerings
Pricing Offerings
CoobyZendesk Sunshine Conversations
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
CoobyZendesk Sunshine Conversations
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CoobyZendesk Sunshine Conversations
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User Ratings
CoobyZendesk Sunshine Conversations
Likelihood to Recommend
-
(0 ratings)
7.6
(5 ratings)
User Testimonials
CoobyZendesk Sunshine Conversations
Likelihood to Recommend
Cooby
No answers on this topic
Zendesk
Is a cost-effective platform that will help you to have a better communication with your customers and users. Easy to integrate with most common platforms with key reporting features if you care for customer experience. In terms of compliance, does a great job on the ability to check customer data and where is stored, for GDPR this was a key feature.
Verified User
Anonymous
Read full review
Pros
Cooby
No answers on this topic
Zendesk
  • Connects all customer data
  • Easy to connect
  • Easy to use reporting
Verified User
Anonymous
Read full review
Cons
Cooby
No answers on this topic
Zendesk
  • Support for special characters (ñ and accents)
  • Better integration with exsiting tickets in ZenDesk
  • Android App is lacking
  • Support for mobile browsers
  • Support for iOS devices
AH
Alejandro Huerta
COO (Chief Operations Officer)
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Alternatives Considered
Cooby
No answers on this topic
Zendesk
First and foremost, we are able to send responses quicker. In the past, a team member had to go out every morning and share queries. That meant we would take almost 24 hours to respond. Now with Zendesk Sunshine, we had automated the conversations.
Deepa Kumari | TrustRadius Reviewer
Deepa Kumari
Campaign Specialist
Read full review
Return on Investment
Cooby
No answers on this topic
Zendesk
  • Overall I have great experience with Zendesk Sunshine Conversations
Mohammad Rashid Raza | TrustRadius Reviewer
Mohammad Rashid Raza
Technical Lead
Read full review
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