Zendesk Sunshine Conversations

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Zendesk Sunshine Conversations
Score 7.8 out of 10
N/A
Zendesk's Sunshine Conversations (formerly Smooch.io) lets users unify messages from every channel into a single conversation, and build interactive messaging experiences anywhere. Smooch was acquired by Zendesk in May 2019.N/A
Pricing
Zendesk Sunshine Conversations
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
Zendesk Sunshine Conversations
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Zendesk Sunshine Conversations
Considered Both Products
Zendesk Sunshine Conversations
Chose Zendesk Sunshine Conversations
First and foremost, we are able to send responses quicker. In the past, a team member had to go out every morning and share queries. That meant we would take almost 24 hours to respond. Now with Zendesk Sunshine, we had automated the conversations.
Chose Zendesk Sunshine Conversations
We were able to reduce our monthly license cost in nearly 50% which is key on emerging markets and being a startup with a reliable solution that integrates with most of our internal systems. Support and documentation in spanish was also a key factor in our case as we are based …
Chose Zendesk Sunshine Conversations
Zendesk Sunshine Conversations (formerly Smooch) was much less expensive than Salesforce Service Cloud. Though the integration with our existing Salesforce would have been better and could have provided better analytics, our service hub for IT is not currently connected to our …
Chose Zendesk Sunshine Conversations
Zendesk Sunshine Conversations is very easy to implement and customize, as a developer I did the things quickly with the help of their official doc. Customer support of Zendesk Sunshine Conversations is also very good and their technical staffs are highly skilled to solve …
Chose Zendesk Sunshine Conversations
We tried it when it came out but it is not the type of platform that we require. We need integration into our existing tech support solution, and WhatsApp for Business did not have it. When ZenDesk came out with Conversations we tried it out and it did most of what we needed, …
Top Pros
Top Cons
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User Ratings
Zendesk Sunshine Conversations
Likelihood to Recommend
7.6
(5 ratings)
User Testimonials
Zendesk Sunshine Conversations
Likelihood to Recommend
Zendesk
Is a cost-effective platform that will help you to have a better communication with your customers and users. Easy to integrate with most common platforms with key reporting features if you care for customer experience. In terms of compliance, does a great job on the ability to check customer data and where is stored, for GDPR this was a key feature.
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Pros
Zendesk
  • Connects all customer data
  • Easy to connect
  • Easy to use reporting
Read full review
Cons
Zendesk
  • Support for special characters (ñ and accents)
  • Better integration with exsiting tickets in ZenDesk
  • Android App is lacking
  • Support for mobile browsers
  • Support for iOS devices
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Alternatives Considered
Zendesk
First and foremost, we are able to send responses quicker. In the past, a team member had to go out every morning and share queries. That meant we would take almost 24 hours to respond. Now with Zendesk Sunshine, we had automated the conversations.
Read full review
Return on Investment
Zendesk
  • Overall I have great experience with Zendesk Sunshine Conversations
Read full review
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